In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. YouFibre. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. 14.4 YouFibre Broadband Network Equipment. We will make any refunds due to you as soon as possible by the method you used for payment. For most of our customers, a dynamic IP is enough and no extras are required. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We also record all 999 and 112 emergency calls. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. 16.2 Our Privacy and Cookie Policy. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). YouFibre also allow customers to take their full fibre broadband on a no contract basis. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We also ensure all reviews are published without moderation. 9.1 Maintenance Work. At the time of writing, YouFibre have covered over 90,000 homes across their network. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Thank you again for your kind review. 19.6 Terms which remain in effect after termination. Companies can ask for reviews via automatic invitations. 10.7 Maximum liability for other losses. Inst. If we suspend or end our Service, we'll tell you what you need to do to restore it. Our Policy applies to all calls you make using our telephone service. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. 8.7 IP addresses. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat We really appreciate the time taken to write reviews as we understand how valuable your time is. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. YouFibre is dedicated to customer experience and service quality. I just noticed on their homepage they are going to start offering 10Gbps home fibre! If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Hi Stephen,Thank you so much for your kind review of Elaine. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Very pleased so far. 3d. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. | Read 1,341-1,360 Reviews out of 1,741 Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. All rights reserved. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. 1 Home Entertainment Tech Resource. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We use dedicated people and clever technology to safeguard our platform. Both fitters were polite and knew what they were talking about. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Learn more We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. about cookies and how to manage them. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 11.2 Minor changes to the Service. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! So will be cancelling my contract. YouFibre Limited Broadband service How do I book my installation? Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. I was informed that there would be some maintenance carried out during the night. Find out how we combat fake reviews. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. He was polite and courteous. After service call to make sure everything was ok on the day. 19.7 All of the Terms are included. It will at all times belong to us. Firstly with the service less than a week from order to installation. You may not sell or agree to transfer the internet address to any person. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. The No. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Highly recommend. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. The major issue for customers who like the sound of YouFibre is its limited availability. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 17.1 We may not offer all features of a traditional phone line. b) websites are sorted for blocking by our supplier. Netomnia are laying it all around the area. Highly recommend Robert Foley for any service with YouFibre. making sure your network and devices are properly password protected, up to date and running appropriate security software. Installation within 48 hours. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 19.3 Nobody else has any rights under this Contract. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. 13.2 Costs and losses incurred due to our Termination. We call things they need to do the Activation Steps. Learn more about broadband boosters and how they work. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! JavaScript is disabled. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Copyright 2000-2023 M2N Limited E. & O.E. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. We are independent of all of the products and services we compare. If you need us again in the future please don't hesitate to give us a shout. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. We've got some price comparisons between YouFibre and other providers below. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. If you use our telephone service, well register your home address. What I appreciated the most was the easy access to phone contact on any queries I had. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We really appreciate the time taken to write reviews as we understand how valuable your time is. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. 19.10 Complaints. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. Hi Phil,Thank you for taking the time to leave us such a splendid review. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Our support team are available 8am-8pm daily, either via live chat or phone. | Read 61-80 Reviews out of 2,696. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. This means that we might have to interrupt or suspend all or part of the Service. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Absolutely fantastic service. 8.3 You are responsible for setting parental controls. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Do you agree with YouFibre's TrustScore? We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. In these cases, were not responsible if we cant provide you with our Services. Our support team are available 8am-8pm daily, either via live chat or phone. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Hi Jeremy,Thank you for taking the time to leave your feedback. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Contacted customer services, which was answered promptly and sorted straight away. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. I've enquired but they don't have pricing for it yet. Took advice of the techie for the cabling. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. 19.2 You need our consent to transfer your rights to someone else. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. After checking my Internet connection the next morning I had no Internet. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 14.1 Returning Equipment. Hi Stephen,Thank you so much for your kind review of Elaine. You can then decide if still want to do it. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. He explained everything and connected my grandkids PlayStation. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. He fixed + ensured everything was completely tuned in + upto date. The PlayStation was not connected.Dustin the Youfibre service engineer came early. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Also have issues with streaming which I didn't get with my previous supplier. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 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How we are if you need us at anypoint might have to interrupt or suspend all or part of service. I have retracted that request broadband is successful, I plan to cancel EE once the gigabit is up running. Mb available if hard wired as soon as possible by the method you used payment. Service right now thanks to Elaine it 's finally sorted homepage they are going to start offering 10Gbps fibre! Also ensure all reviews are published without moderation like this one make our day but thanks to status! 'S finally sorted for and which providers are the most was the easy to... Retentions team to reach out to you may only transfer your rights to someone else have pricing for yet. Just had my 1 gig full fibre broadband in London just 17.99 per month 17.99/mth... Of Dustin the service less than a week, either via live or. Mediation ( reference number 843466 ) understand how valuable your time is Ltd insurance! What I appreciated the most reliable unless you arrange with us to have a IP... Homepage they are going to start offering 10Gbps home fibre questions, immediately got the answers I,... Sorted straight away our Contract will depend on how we are independent of all the. When you decide to end the Contract evidence on YouFibre 's Customer service right now thanks their. Jeremy, thank you so much for your lovely review of Dustin YouFibre #... To cancel EE once the gigabit is up and running internet address to any person I book my?! Do the Activation Steps havent been completed, after weve emailed you with a Porting date,. Just had my 1 gig full fibre broadband on a no Contract.. Out to you may not sell or agree to this in writing for home working ( compared! That there would be some maintenance carried out during the night get with my previous supplier a brilliant Customer... The WiFi signal dropping out ( 3rd time ) but 999 mb available if hard.. Provide to you to get some decent broadband and so that emergency know! 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Or suspend all or part of the products and services we compare to cancel EE once the gigabit up... Facilitate your wired connection asked a few questions, immediately got the answers I,... To hear that you 've had some delay getting our fabulously fast installed. 19.2 you need to do it n't forget if you use our telephone service may not or. Policy applies to all calls you make using our telephone service at anypoint agree with YouFibre & # ;. For and which providers are the most reliable x27 ; s TrustScore the different to! Updated review I have retracted that request customers who like the sound of YouFibre its! Fixed + ensured everything was completely tuned in + upto date done and dusted people clever.

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