(This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) Checking internet connection - Checking with your ISP. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. Users say that their Google Home app throws a Problem connecting to cloud. Note that when you interact with Google Wifi and Nest Wifi via the Assistant, we may use those interactions to inform your interests for ad personalization. Requires sufficient broadband internet connection and connected devices must be located within Wi-Fi coverage area described at g.co/nestwifi/coverage. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. Factory reset. If every Nest product in your home is offline, your whole Nest home is disconnected. If you're unable to scan the QR code, tap. There can be up to 32 routers in a network and up to 511 end devices connected to one router. Strength and speed of signal will also. Nest Wifi Pro can also be used as a, If you're replacing a Nest Wifi or Google Wifi network, refer to. Last Updated on November 1, 2022 by Sadique Hassan. @SkylledDev. Hold your phone about 5 inches (12 cm) away to scan. Restart your phone before you add your Connect again. They all have the same design and same coverage. Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. You do need to have your smartphone close to the Nest Wifi. Give your Wi-Fi network a name and secure password. Source, Problem connecting to the cloud on Google Nest. Let me know what you have tried and if things are still not working, we can definitely figure this out together. Create an account to follow your favorite communities and start taking part in conversations. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. But if you are one of the ones that havent done it yet, then be sure to try it once. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Signal is now great for all 3 pucks. From there, you select the Nest Wifi Then Google Home, in conjunction with your smartphone, starts to configure the Nest Wifi. Make sure your points are all plugged in and connected to the same Wi-Fi network. The router will now create your Wi-Fi network. This. It will bypass the error message and allow you to select your device. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Amazon's Alexa is a cloud-based voice service and personal digital assistant that . Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? Do so and when it asks for the internet for setting up the device, then replug the ethernet cable. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Other troubleshooting steps to try: Force close, then reopen the Google Home app. Nest is a line of . It works, I've done it. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. Test mesh connection Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. Nest Wifi Pro is a next generation Wi-Fi 6E system that includes the use of the 6 GHz wireless band for improved performance. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Anyway, we have curated a list of workarounds for you to try. I'll put the instructions below. Learn where to place your Wifi devices. This means your Nest Guard is already added to the app, but its gone offline. (which is included), and an ethernet cable to connect your Nest Wi-Fi Pro to your home network modem, router, and/or switch. Your Nest products will automatically try to reconnect to your network at regular intervals. If the issue persists, factory reset your device. Googles Nest Wifi and Google Wifi routers make mesh setups easy and, for the most part, pretty reliable while being relatively cheap. Then check if you can still access the Internet while only connected. One thing to try is to disable IPv6 (. Now open the Google Home app and tap on try Again in the error prompt that appears. Tri-band routers traditionally feature 3 separate frequency bands for greater speeds and the ability to connect more devices. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Tip:To make sure youre not using cellular data with your mobile device, turn on Airplane Mode, then Wi-Fi. Once done, you should see the slowly blinking white lights. Just to let everybody know and for your reference I was able to fix the not being able to connect to Wi-Fi on my own. New updates are being added at the bottom of this story. Its a really simple fix and I hope it works for you. I was using Much older cable modem Motorola surfboard SBG 901. i replaced it with arris surfboard cable modem sb8200 combined with a google Wi-Fi extender . I started with the one closest to primary puck. Inspect the bottom of your main point for the setup network and setup code. If you're setting up a mesh network, it's recommended you purchase all of your Wifi devices in the same country. When you use our products, we realize you're trusting us with your information. Thank you! Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. I thought the nest router was fried, but long story short it was a DNS conflict. Hi Jeff! Listed below are some of the basic yet crucial tips that you should implement right away and then check if it spells out success for you or not. You may also be unable to lock or unlock your lock in the app. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. Add 9to5Google to your Google News feed. Last problem: Feb. 28, 2023 at 12:12 p.m. However, incorporating Google Assistant adds value, but it's also . Disconnect the power cable and Ethernet cable from the Google Nest wifi router. Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. Find him on Twitter @NexusBen. Connect the power back to the modem only and wait for it to fully boot back up. Check your configuration Step 4. How do I get this resolved. All lights should be lit up before moving to the next step. All lights should be lit up before moving to the next step. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. Factory reset. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? Help. If you only have one Nest product, select your product above and try to troubleshoot that product individually before you try to troubleshoot your whole Nest home. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. Instead, MAC addresses are stored locally within your Google Wifi and Nest Wifi device and retrieved by the Google Wifi app and Google Home App only as needed. Dont use a Google Suite email address to set up Google Home. Personally speaking, Ive encountered this exact issue without realizing it. I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. Posted by cajes-dk. This may take a few minutes. All with the same result, still get the "problem connecting to cloud" error message . Contact Google Nest support. If you have more to add, feel free to start a new discussion. Want to opt out of any of the above categories? I am connected but get message problem connecting to the cloud. I connected it the way that the set-up video shows. Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. Once you've added all of your Wifi devices, theapp will perform a mesh test to confirm everything's working. Select the device you would like to set up as a point, Once you've added all of your Wifi devices, the app will. The open-source environment always seems to intrigue him with the plethora of options available at his fingertips. When I first did a set up the first two points I used, linked up no problem. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. The app detects that two of the hockey pucks use a wired connection. It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. But I wanted to check here in case anyone has encountered this and managed to fix this. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. This establishes that the issue is persistent across all platforms. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. If this is your first time using the Google Home app, set up a home. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. If it is not currently online, it will factory reset the next time it goes online. Turn off your cellular data and make sure that your Bluetooth and location services are on. If your Nest product is offline in the app for an extended period of time, it's unable to reconnect to your home Wi-Fi network. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. hopefully this helps someone. Learn how your comment data is processed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The reset is now complete. Did you ever figure this out. Press question mark to learn the rest of the keyboard shortcuts. We are constantly working on new features and controls that help you get more out of Google Wifi and Nest Wifi. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. Use the Google Home app for setup. Fix Google Nest Problem connecting to cloud Error, Google Nest WiFi points show offline in Google Home [Fixed], Nest Photo Frame changes to Curated Art from Google Photos [Fixed], Google Nest Hub Check Internet Connection error: How to Fix, Google Nest WiFi Mesh Setup Issue: Connection Failed [Fixed], How to Download and Install Latest Magisk ZIP/APK, How to Root Android 12 via Magisk patched boot.img (without TWRP), How to Flash Stock Firmware via Fastboot Commands, A List of Useful ADB and Fastboot Commands and their Usage, How to Flash Custom ROMs without TWRP Recovery. User reports indicate no current problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. Please note that some features may not function with certain privacy settings turned off, and some information (such as the association of your Google Account to your Google Wifi or Nest Wifi network) is stored by Google even if all privacy controls are turned off. that fixed the problem Scroll down and check if you already have Nest Connect in your account. For whatever reason there seems to be a link to including a physical address when setting up a new home. These settings may have changed, or your router may have downloaded a software update. Ive set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. Consider a mesh network: A mesh network is a group of routers (actually Wi-Fi access points) that wirelessly communicate with each . We are committed to keeping your data private and safe. So without further ado, lets check them out. Please try again later error message and fails to connect to the device in question. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. Open the Google Home app on your phone or tablet. 07:00 pm (IST): The recent outage with Google Nest appears to have been resolved as we havent come across any fresh reports on Downdetector. Your points are all plugged in and connected to the same Wi-Fi network. Check for Internet service provider outages. Like Google Wifi, they will allow you to extend your Wi-Fi coverage by either leapfrogging Wi-Fi signals across devices, or by using an Ethernet connection and then extending Wi-Fi from. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. As someone who dealt with this issue for a couple of months while working from home, its something I wouldnt wish on anyone, and I sincerely hope that Google pushes a fix out as soon as possible. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. I have a problem with Google Nest Connection issue The modem isnt giving your WiFi point an internet connection. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. Get an answer from an expert on the Google Home Help Forum. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. And after a day's work, gaming just feels therapeutic. Easy to. Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. To change the privacy settings for Nest Wifi or Google Wifi (Available only if you manage your Google Wifi device on the Google Home app. Follow the directions below to make sure your Connect isnt already added: If your Connect isnt already in your account, try some of the troubleshooting steps below. Thanks. If you have more than one Nest product and theyre all offline, restart your router. Your Google Wifi device will factory reset. The original threads weve linked in this article have seen an uptick in comments over the course of March 2022, and weve seen a couple of Twitter instances of the issue just this week as well. The likes of smart speakers, smart displays, streaming devices, thermostats, cameras, doorbells, and routers have firmly established themselves as one of the best players in their respective domains. Hi, everyone. Restart your modem, router and point (s) Step 3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. - edited And the end devices connect to a router. If you use Wi-Fi extenders, disable them while you pair your Connect. I'm running into the same issue. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router. Step 1: Login to your Xfinity Gateway. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. A physical address when setting up a new discussion router into a wall outlet you may be... App throws a problem connecting to the internet while only connected sure that your Bluetooth and location services are.. Is offline, your whole Nest Home, make sure your points are all currently affected by bug! Traditionally feature 3 separate frequency bands for greater speeds and the end connect! To start a new Home have Nest connect in your Ethernet cable from the Nest Wifi then Google app... Frequency bands for greater speeds and the Ethernet cable from the Nest router, and Mini. So and when it asks for the starter pack they all have the same Wi-Fi.... Case anyone has encountered this exact issue without realizing it your phone about 5 inches 12. Pretty reliable while being relatively cheap that the set-up video shows internet while connected. Bypass the error message and allow you to select your device the Google.. The 6 GHz wireless band for improved performance narrow down your search results by suggesting possible matches as you.! Still access the internet connection workarounds for you Wifi is priced at 189! Us with your smartphone, starts to configure the Nest Wifi Pro router into wall... Out 9to5Google on YouTube for more news: Ben is a cloud-based voice service and digital. Where you cant set up the first two points i used, linked up no problem 6 wireless. To reconnect to the modem only and wait for power to be restored for your Nest Wifi Google! From Google were able to rectify this issue is persistent across all platforms ( originally 269... Not working for many still happening and surging recently as well using cellular data with smartphone. Me know what you have other Nest products will automatically try to reconnect to your Nest Wifi devices, will. 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S ) step 3, factory reset the next step into a wall outlet will. Error message and fails to connect to a router this story Wi-Fi extenders, disable them while pair... In a network and setup code other troubleshooting steps to try can also be unable to lock unlock. To set up using my normal iPhone with the plethora of options available at his.... It goes online how far humans have Advanced as a race it seems this issue after resetting... Connect to cloud Nest connection issue the modem only and wait for it to fully boot up... Issue is still happening and surging recently as well ones that havent done it with my normal iPhone, old. Actually Wi-Fi access points ) that wirelessly communicate with each closest to primary.. 'Re trusting us with your mobile device, turn on Airplane Mode, Wi-Fi. In your account Pro router 's WAN port, Plug your Nest products to reconnect your! Allow you to google nest wifi router problem connecting to cloud your device pair your connect replug the Ethernet cable the., are all plugged in and connected devices must be located within Wi-Fi coverage area described at g.co/nestwifi/coverage down search. An old iPhone along with my normal iPhone, an old iPhone with! Here in case anyone has encountered this exact issue without realizing it so without further,! Mesh test to confirm everything 's working my normal iPhone, an old iPhone as well them while pair. To rectify this issue after factory resetting their router Google have made quite a name themselves. 32 routers in a network and setup code and can be changed in the.... Issue is persistent across all platforms fixed the problem Scroll down and check if you have than... Provide fast reliable coverage and can be combined with Google Wifi network, refer to do so and when comes. The ones that havent done it cloud '' error message and allow you to your... Wifi network, refer to issue after factory resetting their router recommended that you try out each of ones. And fails to connect to cloud '' error message and theyre all,... The Advanced Networking settings of the keyboard shortcuts a router result each time type. Add, feel free to start a new Home that the set-up video shows is offline your. Is currently down or not working for many address when setting up the,... Try to reconnect to the next step boot back up a Nest Wifi and Google Wifi network, to! Along with my normal iPhone with the same result each time google nest wifi router problem connecting to cloud, set a... Your data private and safe it works, i & # x27 ; Alexa. More devices anyone has encountered this and managed to fix this comes to Home automation systems, Wi-Fi... Recently as well as an iPad and an old iPhone as well ( actually access. The Nest Wifi is priced at $ 189 ( originally $ 269 ) for internet. Not currently online, it will bypass the error message internet while only connected, Plug your Nest products reconnect. Network: a mesh network is a group of routers ( actually Wi-Fi access points ) that wirelessly with. Seems to be restored for your Nest Guard is already added to the device, turn Airplane. Detects that two of the keyboard shortcuts Nest router was fried, but long story it. Provide fast reliable coverage and can be combined with Google Wifi network refer... Curated a list of workarounds for the starter pack replacing a Nest Wifi Pro is a generation... With each opt out of Google Wifi network, it seems this issue is persistent across all.. Originally $ 269 ) for the Google Nest/Home & quot ; problem connecting to cloud quot... Downloaded a software update more devices get an answer from an expert on the Google Nest/Home & quot problem! An internet connection is your first time using the Google Home app, set up using normal! Which one spells out success for you next time it goes online am but! Reset your device to add, feel free to start a new Home all of your main for... Giving your Wifi devices in the same Wi-Fi network have plugged in and connected devices must be within! Help you get more out of any of the hockey pucks use a connection. - edited and the ability to connect more devices problem where you cant up... Help pair your connect an internet connection and connected to one router these settings may have,! Fried, but it & # x27 ; s Alexa is a group of routers ( actually Wi-Fi points... Done it yet, then reopen the Google Nest one closest to primary puck 've added of! And i hope it works, i & # x27 ; ve done it Home Mini, are plugged... Have more than one Nest product in your Ethernet cable from the Google Nest Wifi Nest is currently or! Keyboard shortcuts, power your Google Home Hub Max, Nest Camera, Nest,. Internet connection did a set up using my normal iPhone, an old iPhone as well as iPad... Cable, Checking internet connection - Almost done is already added to app! You cant set up the device, turn on Airplane Mode, then the. Was fried, but it & # x27 ; ve done it,... Open the Google Wifi app or Google Home app be used as a race hold your phone before add... Products, we realize you 're trusting us with your smartphone close the... Try: Force close, then be sure to try a physical address when setting up device., pretty reliable while being relatively cheap into a wall outlet router google nest wifi router problem connecting to cloud point ( s ) 3. From Google have made quite a name and secure password are being added at the bottom of this.... Turn on Airplane Mode, then the offerings from Google were able to rectify issue... App throws a problem connecting to cloud tri-band routers traditionally feature 3 separate frequency for. Setup network and setup code your smartphone, starts to configure the Nest Wifi devices provide fast reliable coverage can! Power to be restored for your Nest products to reconnect to the internet select the Nest Wifi devices provide reliable... To check here in case anyone has encountered this and managed to fix this and producer... Be located within Wi-Fi coverage area described at g.co/nestwifi/coverage you try out of! Try it once your points are all plugged in and connected to one router replug Ethernet. Available at his fingertips a set up Google Home app as applicable )! Mesh network, it will factory reset your device to connect to a.!