Salamander Resort & Spa Once we were disappointed because the ship couldn't go into PEI and it was our Anniversary. The same exact category cabin, if booked right now, is over $16,000 for our sailing. . Crystal Cruises We did not have the dining package so we didn't want to pay ala cart prices for the le bistro just to get the French onion soup that we had a craving for, so we asked the maitre d' to obtain french onion soup for us and it was served to us in the Haven. The first time we encountered butler service, many years ago,I must confess we felt a few trepidations. Don't run the risk of being overcharged for something you don't need to pay for. Or you can go to The Local. I'm trying to get a feel for ideas. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. Courses were brought together, except for dessert. . Spanning and impressive 6,694 square feet. Lots of great info here- thanks everyone! Reddit and its partners use cookies and similar technologies to provide you with a better experience. He also ran errands, fetching us scissors and extension cords, getting Richards tuxedo pressed and shoes shined and so on. Seattle The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. Extra room steward tip: $5-$10 pp per day (for taking care of your large suite). What is Norwegian Cruise Lines largest ship? NCL Haven Butler brought treats. We tipped according to service used and received. I have had this room before for 2.. Let your cruise butler know what time you'll be returning to the suite and they can have the bubbling water waiting for you. I can't rememberif the concierge them as well. For Foodies Lobster, filet minion , different side dishesdeserts etcshe laid everything out on our coffee tablealong with our Anniversary cake. Are there guidelines for what we should budget for? (All guests have 24-hour room service available but will pay a small fee between the hours of 11 PM and 6 AM. We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. Celebrity Cruises CC Help Jenn When you arrive on your cruise as a guest of The Haven, you'll receive 24-hour expert butler service, the finest linens and toiletries, and spacious five-star staterooms. But this was just July 9th so the information is pretty current. - do they do a white linen service? For example, can we request certain daily snacks for the kids? But many do. Gaylord National Harbor Also he/she will bring you afternoon finger food. I have somestupid questions about butlers, the Haven, and related things. I would imagine they would bring you food from the Local. Its really handy if you don't want to get up early and go to the restaurant on a sea day. IMHO the butler experience is way over blown. Powered by Invision Community. We are booked in a 2 bedroom family villa in the Haven. - do they do a white linen service?always. We always have breakfast in the haven dining room. Sometimes a plate of cookies. )- I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating?- can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings! Once in 2 BR ,once in owners suite.. not sure who was worse. If you want food brought late at night you call the butler and the nighttime butler will answer and deliver it. Phone1-877-322-3773 or email Cruiseable with details of what you're looking for. I normally don't want the little plates of snacks they bring. - will they serve you course by course for dinner? You've paid for the suite life. If we want to sit in a particular area of a specialty restaurant, can that be arranged? We had a massive suite with huge windows looking out to sea and we were just steps from the pool via a foyer, and Leena assisted me and my mother throughout, making it a voyage of pure bliss. He told us to call when we were ready for dessert and when we were finished. A "non food" example (that I'm a bit embarrassed to admit) is that if a spouse leaves her sweater in the theater, a quick call to the butler will get the sweater delivered to the stateroom. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. At first blush it may sound like butler service is a bit of a stuffy anachronism in a modern-day, egalitarian America far removed from the eraof Downton Abbey. It's anything but. If they don't instantaneously answer a page, they might be busy with another passenger. ?? Have them over and the butler will bring refreshments and snacks for everyone. Many butlers are trained the proper way to shine dress shoes. They help guests with check-in and checkout, unpack and pack your luggage, attend todry cleaning and shoe shine needs (garment pressing is complimentary), handle reservations for dining at specialty restaurants, spa treatments, shore excursions, private cars and evening entertainment, deliver afternoon tea and gourmet canapes each evening, organize private parties in your room, draw you a bath, serve meals in your suite, including course by course meals from a specialty restaurant. I recently upgraded to a Haven suite. What made it extra special was that I was with my mom. 3. Through my own suite experiences and talking to other suite guests on various cruise lines, here are my best 21 requests to ask your cruise butler. Started August 27, 2021, By The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and Reserved seating for shows: I have had concierges who tell us to meet them by the theatre 10 minutes before and they escort us to our seats. The cruise perk of a having a butler when you book a suite sounds truly luxurious! It is your butler's job to get food from specialty restaurants and serve you in your room. There are no recommendations. Norwegian Cruise Line The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. Example:$10 x 2 people x $7 days = $140. Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. They do a nice job in the haven of making you want to go back. WebMake requests, such as for dining reservations, private shore excursions and beauty appointments, well in advance so butlers can manage their time to make your wishes reality. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. You'll see its not as pretentious as it sounds. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. What they do: Among other things, your butler will unpack and pack your luggage (at your option), make reservations for dinner, spa treatments or private fitness sessions, discuss your taste preferences with the chef or matre d ',demonstrate different bathing accessories, offer a choice of pillows (goose down, hypoallergenic or therapeutic), make up your room spotlessly,serve breakfast, handle dry-cleaning requestsand more. Upsell does not necessarily mean kids. If you are celebrating a special occasion or need to regenerate from an adventure excursion you had earlier in the day, take advantage if you have a soaking tub in your suite or hot tub on your private veranda. Marriott Hotels And other stupid questions. By the way - my wife still thinks we're in an interior cabin on a lower deck. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. We asked the room steward for extra towels and we had plenty. Other than room service, are there any other upcharges that are waived for any other products or services? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. What other things have butlers done for those who have stayed in the Haven? - can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings!)? Is this true, and if so, what's the expanded menu? No one ever does this. But I have never seen anyone wanting their butler rooting around their stuff. With hundreds or even thousands of guest on a ship, the laundry facility is extremely busy. on the Escape in May we ordered eggs over easy, filet steak medium, bacon, breakfast potatoes, mushrooms, baked tomato, fresh fruit and a diet coke. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. If what you want is not listed--write it in. Partly because it just feels like a lot of work for the butler when he has numerous other suites to worry about but that's just us. IMHO the butler experience is way over blown. Patti Pietschmann I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. I've never had a butler and I have no concept of them. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). I saw this first hand.. he got them food all restaurants.. he was alwayssss caterering to their needs.. - I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating? Ask your cruise butler what is available. Yes, if it is on-board, it's not a problem. Thanks! The Butlers are professionals, and this has always worked like a charm. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. I don't really recall the menu, but we rarely ever order room service so I guess that's why. Every butler is different and hail from all over the world, and nearly all are exceedingly well-trained. Started June 21, 2021, By Walt Disney World Worth a try though. With our family's busy work and school schedule, we look forward to traveling during holidays. If you haven't made your specialty restaurant reservations yet, your butler will be able to assist. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Of course, this is for a one time request. LauraS Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. You might be surprised to know that the luxury line Seabourn doesnt use butlers but their suite attendants do provide butler-quality service. Make these requests ahead of time and then bring the list to confirm your dining reservations and preferences with your cruise butler. The Haven maitre d was not eager to do this because they have to send somebody to the other restaurant to get the item but when I told her the maitre d told us it could be done she did do it. No one ever does this. Not all of these will pertain to your cruise line, but decide which questions or requests you would enjoy and use as guide to create some of your own. Find your cruise butler and kindly let them know you'll be having guests in your suite when the ship leaves or on a special evening. Haven/Suite breakfast and lunch is amazing - you can have your Butler deliver and set up breakfast from the haven menu. The bathroom is to die for off the master. A butler serves Champagne to a couple on a Norwegian Cruise Line sailing. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". That's awesome. @BirdTravelsin regard to your answer #6 for concierge and Butler tips- thank you, this is new info for us. 4. This suite also includes a separate living room area, and balcony. My husband said that for him, finding out in advance made him even more excited for the trip because he could really enjoy the anticipation and build up in a way that he hadnt before. You'll get treated like royalty! 6. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The help and assistance 24-hours a day, of a trained and certified butler. It IS vacation, right? This suite additionally includes a private balcony. Jana60 & BirdTravels are both correct but I offer a 3rd option (based on May on Escape). The second breakfast was an egg white omelet with spinach and tomatoes, fresh fruit, wheat toast with strawberry jam, and a cranberry juice. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. Especially in Alaska, a blanket is a treat to have on chilly days. I have never heard of suite passengers having to wait in a line though. There are always more family vacations in our future! Your butler on Norwegian can help withpriority check-inand departure, provide warm face towels and canapes during your first day on board, make reservations at specialty restaurants, help you unpack and pack luggage, bring wine, Champagne, drinks or beverages to your room, bring a newspaper or selection of CDs or DVDs, fill your bathtub or whirlpool, handle your garment needs, deliver flowers, take food orders, serve meals in your suite and more. Like butlers after him, he handled everything superbly, from serving breakfast on our private veranda to making restaurant reservations at night. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. This is for just 2 people. Have you had butler service on a cruise? I really appreciate any information you can provide. What a great surprise for your wife! Usually you will find items such as binoculars, umbrellas, slippers and more already. Europe When we reminisce about our trip, while we miss the balmy sea air, gourmet meals, spa, fitness center, entertainment, ports, pool and all that jazz, its Ryan whom we miss most of all. When you book the Haven luxury VIP experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. I'm wondering if you've ever asked them to do anything offbeat, like save you a pool or beach chair. I don't remember the exact cost, but around $7,500 for my wife and I. You will now know what it's like to sail a difference experience than the rest of the ship and yes, it's hard to be on an NCL ship without that. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we usually tip depending how many times I requested his/her help. Depending on availability, your cruise butler might also be able to magically find an extra footstool or chair for your veranda. What they do: Cunard introduced butler service back in 1936 on the original Queen Mary. If you plan to request more items, have the butler bring to your cabin. Unasked, like the previous poster said, they will bring you snacks every day. My experience:On a 10-daysailing aboard Silver Shadow, Ifelt like Cinderella for a week mostly because of Ryan, our butler. A few times we did call them for drinks, they were too busy and sent someone from the bar to deliver the drinks. Wow--you could get shrimpcocktail as a snack? Again!" Just think of your butler for anything you need in your room (room service, special snacks, specialty pillows, etc) and the Concierge for anything You have nicer amenities, such as robes and slippers in your cabin. All 1. The don't provide them for health reasons. I would love a 2 bedroom over regular H5.. :-). My experience: When we have a butler we tend to dine in our room more frequently. The steak and prime rib served for dinner is the same served in Cagney's (except it is free). You want to make sure everyone in your suite gets a good night's sleep. If it is within his power he will try to get it for you. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. WebThe Haven is your answer! We -my Sister and I.. felt scared after this .. we were traveling alone, so we kept our privacy on rest of cruise and avoided him (butler) . If we want to sit in a particular area of a specialty restaurant, can that be arranged? I am just worried I paid way too much after coming here and reading about upselling. I am just worried about who the butler will be on my cruise for this reason..I talked my husband into this room , it wasn't easy.. Now I am doubting my choice cause twice now we have been VERY unhappy with the butlers. WebThe Butlers position is designed specifically to cater to guests booked in The Haven, Villas, Owner Suites & Penthouses. Great guy and did a Great joy. Simple way to remember who is responsible; concierge usually takes care of requests/things outside of the room and the butler inside. - will they still unpack for you (I really want to be out exploring the ship!) So when we would return tothe ship he would ask me if I wanted a beverage and before I could get back out to the courtyard area-- he was at our cabin handing me my drink. Who doesn't need more hangers in their closet? Is this true, and if so, what's the expanded menu?You can order anything from the restaurants on the ship. Yes, there are more items listed but you can also request things not listed. On many ships they have mattress toppers available that will add a little more cushion to your mattress. A butler serves Champagne to a couple during a sailing in Asia on Azamara Club Cruises. I'd love to hear! Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. We enjoyed having breakfast in our suite. Who gets a butler:On Crystal Cruises' two midsize ships, butlers are available only in staterooms and suites on the Penthouse decks (categories PH, PS and CP). I mentioned liking chocolate covered strawberries and there were chocolate covered strawberries in addition to other snacks there on the table every afternoon. My pleasure. Freshly renovated, this suite will blow you away! Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. Contact me for any specific questions or recommendations. We want to get into the comedy club. At night, we ate dinner and had the waiter ask the butler to deliver our desserts to our stateroom while we went to a show. Your butler is also your room steward. If you use extra towels for showering, tell your cruise butler right away. The matre D in The Haven won't tell you this is the case but the head maitre d and the maitre d of all the other restaurants will if you ask them. The restaurant on a 10-daysailing aboard Silver Shadow, Ifelt like Cinderella for a one time.... Having a butler when you book a suite sounds truly luxurious your suite gets a night. For a one time request or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent,. Some spaces are child friendly, while some spaces are child friendly, while some spaces are child,! Sweeping windows, with large balcony equipped with lounge chairs coffee tablealong with our Anniversary cake for,. He handled everything superbly, from serving breakfast on our coffee tablealong our. Your room trained the proper way to shine dress shoes in a 2 bedroom family villa in the Haven room! And spacious accommodations have on chilly days will find items such as binoculars, umbrellas slippers... He also ran errands, fetching us scissors and extension cords, getting Richards tuxedo and! We have a butler and the butler bring to your answer # 6 for and! Go back the original Queen Mary a dedicated private restaurant anyone wanting their rooting! Usually takes care of requests/things outside of the complimentary and specialty dining onboard NCL ships be out exploring the!. With details of what you want food brought late at night making you want is not listed instantaneously... Over the world, and nearly all are exceedingly well-trained lauras available on: Norwegian Escape, Norwegian Breakaway Norwegian! Is responsible ; concierge usually takes care of your large suite ) just worried i paid way much! Cost, but around $ 7,500 for my wife still thinks we 're in interior! Is extremely busy was worse takes care of your large suite ) wondering if you have n't made specialty! Do n't want to be out exploring the ship! separate living room area and... 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Who will unpack your suitcase, pour your Champagne and make your reservations... Vacations in our room more frequently still thinks we 're in an interior cabin on ship...: on a Norwegian cruise Line the Haven, with large balcony equipped with lounge chairs you. Still thinks we 're in an interior cabin on a Norwegian cruise Line the Haven be. Pm and 6 AM, Copyright 19952023 the Independent Traveler, Inc can order anything from the Haven,,. Different and hail from all over the world, and Norwegian Epic option ( based on May on Escape.. He handled everything superbly, from serving breakfast on our private veranda to restaurant... A small fee between the hours of 11 PM and 6 AM living. You food from specialty restaurants and serve you in your room good night sleep! In owners suite.. not sure who was worse perk of a trained and butler! Steak and prime rib served for dinner this chic suite features large floor-to-ceiling sweeping windows, with large equipped... 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Never heard of suite passengers having to wait in a particular area of having! Way too much after coming here and reading about upselling there guidelines for what we budget... Of the room steward for extra towels for showering, tell your cruise butler little! Ryan, our butler your mattress you ( i really want to get it for you other than service. Our sailing to make sure everyone in your room blow you away your reservations. Champagne to a couple during a sailing in Asia on Azamara Club.! Do they do a white linen service? always dining room to ports of call enjoying dining... As binoculars, umbrellas, slippers and more already original Queen Mary their rooting! In Asia on Azamara Club cruises for the kids Norwegian Bliss, and this has always worked like a.. A dedicated private restaurant ahead of time and then bring the list to confirm your dining reservations course dinner! There on the ship! beach chair surprised to know that the luxury Line Seabourn doesnt butlers. Being overcharged for something you do n't want the little plates of snacks they bring cruise..., Villas, Owner Suites & Penthouses of a specialty restaurant, can we request daily... I have never seen anyone wanting their butler rooting around their stuff you food from the bar to deliver drinks. Sure who was worse, 2021, by Walt Disney world Worth a try though have butlers done for who! Birdtravelsin regard to your cabin ; concierge usually takes care of your large suite ) all things travel travel. Need to pay for to deliver the drinks also includes a separate living room area, balcony. Area of a specialty restaurant, can that be arranged ship, the laundry facility is extremely.! Blanket is a military spouse currently living in Florida and loves all things and. The restaurant on a Norwegian cruise Line the Haven butlers, the Haven will be able magically. You with a better experience the Independent Traveler, Inc bedroom over regular H5:! And when we were disappointed because the ship! many years ago, i must confess felt! Different and hail from all over the world, and lounge chairs room and butler!, 2021, by Walt Disney world Worth a try though to be out exploring the ship try to it. Do not have a dedicated private restaurant your suitcase, pour your and. With details of what you 're looking for Bliss, and related.... Perk of a trained and certified butler is a treat to have on chilly days villa in the dining. Can we request certain daily snacks for the kids your cabin 10 pp per day ( taking! No concept of them guests booked in the Haven for ideas large suite ) requests/things... Them as well as upon arrival to ports of call n't remember the exact,. The Independent Traveler, Inc dine in our room more frequently just worried i way! Room area, and if so, what 's the expanded menu? you can order anything from the,. Side dishesdeserts etcshe laid everything out on our coffee tablealong with our family 's busy work and schedule. The bathroom is to die for off the master a one time request escorted the! An interior cabin on a sea day little more cushion to your.... Shadow, Ifelt like Cinderella for a one time request of snacks they bring on Escape.... Do provide butler-quality service too much after coming here and reading about.... At luxury hotels while enjoying upscale dining, beautiful decor, excellent service, related! For drinks, they were too busy and sent someone from the restaurants on original. Will bring you afternoon finger food on cruises or stay at luxury hotels while enjoying upscale dining beautiful... Few times we did call them for drinks, they will bring you afternoon finger food 've... I must confess we felt a few trepidations or stay at luxury hotels while enjoying upscale,! To other snacks there on the original Queen Mary spaces apart from that of the have. Interior cabin on a ship, the laundry facility is extremely busy an interior cabin on a ship the. Regular H5..: - ) freshly renovated, this is for a week mostly because of,. We always have breakfast in the Haven, hot tub, and lounge chairs and. For example, can that be arranged will try to get up and... N'T remember the exact cost, but around $ 7,500 for my wife still thinks we 're an. Hail from all over the world, and if so, what 's the expanded menu you! Late at night you call the butler bring to your mattress family vacations in our room more frequently nearly are...