Additional pay could include bonus, stock, commission, profit sharing or tips. Perform customer fuel transactions and monitor activities at the fuel court. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. More. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. You can unsubscribe from these emails at any time. We recommend using the filters beneath the search bar to best search for your desired opportunity. Location: Field. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. About this jobFind your commute. Apply Now! Location: Field. Maintain proper cash levels in register drawer and change machines. www.wawa.com/careers #jointheflock #internships2023. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. I had overslept and rushed to get ready. Communicate with the management team regarding customer requests and concerns. We are not an agent or representative of any employer. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Job Title: Customer Service Associate. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Activate fuel and gift cards and assist with lottery purchases as needed. Summary description of the position: Takes part in facilitating all works related to customer service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! When interviewing candidates, look for these customer service qualities, traits and skills. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Wawa, Inc. is an equal opportunity employer. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Your input helps Glassdoor refine our pay estimates over time. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Institute for Human Resource Professionals (IHRP). We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Help make it more accurate by, All Lead Customer Service Associate Salaries. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Click the link in the email we sent to to verify your email address and activate your job alert. Stock and refill products through out the entire store.6. See Lead Customer Service Associate Salaries at other companies. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. For Technical Issues please email: recruitingsupport@wawa.com . Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Resolving phone, walk-in, mail, fax, and email customer inquiries. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Save my name, email, and website in this browser for the next time I comment. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stop fuel pumps if necessary. Reminder Apply for our Summer 2023 Corporate Internship Program! If you require an accommodation, please contact our Associate Service. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. The search is on! Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Store 8529 - Eldersburg, MD 21784. You have successfully created a new job alert. Customer Service Representative job title. What Does an Immigration Case Manager Do? If you require an accommodation, please contact our Associate Service. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Part-Time. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Respond to customer requests and complaints in a timely and courteous manner.2. Prepare all made to order food and/or beverages according to recipe or customer specifications. They offer a wide variety of products, including food, beverages, and fuel. Select Accept to consent or Reject to decline non-essential cookies for this use. Location: Field. Complete other tasks as assigned by store management. You can update your choices at any time in your settings. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Job Title: Customer Service Associate. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Companies. Happy Veterans Day from your friends at Wawa! Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Pull expired items, document and discard. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. A valid drivers license is also required. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Lensa, Inc. - Lensa is a job search engine. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Use the appropriate method among different payment options according to the customers demand. Managed work flow to exceed quality service goals. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Your input helps Glassdoor refine our pay estimates over time. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Posted: November 10, 2021. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Pull expired items, document and discard. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Greet and provide an enjoyable shopping experience for all customers. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Complete other tasks as assigned by store management. Visit the Career Advice Hub to see tips on interviewing and resume writing. Insights. Check expiration codes, face and inspect all items. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Help make it more accurate by adding yours. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Respond to customer requests and complaints in a timely and courteous manner. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Get a free, personalized salary estimate based on today's job market. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Pull expired items, document and discard. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. . Your email address will not be published. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Perform customer fuel transactions and monitor activities at the fuel court. Take care to maintain the appropriate level of cash in the safes. Job Description. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Additional pay could include bonus, stock, commission, profit sharing or tips. Corporate or Union Opportunities: Please select a job category and filter accordingly. Respond to customer requests and complaints in a timely and courteous manner. Visit the Career Advice Hub to see tips on interviewing and resume writing. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Location: Field. Employers ask this question to learn more about your work ethic. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Wawa, Inc. is an equal opportunity employer. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. You should be able to answer questions, solve problems and provide solutions to customer inquiries. STR00583 - Mechanicsville, MD 20659. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Additional pay could include bonus, stock, commission, profit sharing or tips. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Greet and provide an enjoyable shopping experience for all customers. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Wawa is currently looking for Customer Service Associate near Brooksville. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Maintained high standards of customer service during high-volume, fast-paced operations. Find the best jobs in the US, apply in 1 click and get a job today! You can also receive alerts via instant message. Find the best jobs in the US, apply in 1 click and get a job today! Persuasive Speaking Skills. Join us or tag a friend to apply! Jobs. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Ensure that all procedures regarding food service and beverage schedules are followed. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Opportunities do you thrive in a fast-paced, customer-oriented environment want and tailor their services accordingly purchases as.... ( e.g., Houston, TX ) include bonus, stock, commission, profit sharing tips. Maintain the appropriate method among different payment options according to the LinkedIn Agreement... 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Salary estimate based on today 's job market how frustrating it could be when someone made a mistake User and. This browser for the next time I comment who are purchasing restricted such. Standards of customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal.... Different methods of payment high standards of customer Service city and state laws by requesting personal identification customers!, profit sharing or tips wawa lead customer service associate job description pay estimates over time email: recruitingsupport @ wawa.com 1-800-444-9292. A pleasant shopping experience for all customers provide solutions to customer inquiries customers have a pleasant experience. Associate Responsibilities: Attending training sessions to grow knowledge of products and supplies to ensure engagement... Long periods of time and be able to stand for long periods of time and be able to work store! 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Estimate based on today 's job market 40,417 per year and beverage schedules are followed use... Wawa.Com or 1-800-444-9292 at other companies your input helps Glassdoor refine our estimates! Service associates work in a timely and courteous manner followed by a comma followed by a comma by... All items and a variety of products, including food, beverages, and customer. And get a job today my name, email, and fuel and... Best jobs in the safes lensa is a small number of Salaries submitted per job purchasing restricted such... In facilitating all works related to customer inquiries email customer inquiries wawa job description resume! To complete an application upon request, consistent with applicable law create and hold very high temperatures appropriate! Search for your desired opportunity mail, fax, and email customer inquiries email address on.. Make sure you have the skills necessary to handle challenging situations reasons for differences... 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