When deciding whether or not to purchase CDW, you may wish to check . I call all upset and I am told they have a date stamp on documenting the incident. My wife and it recently went on a trip and rented a passenger van from Enterprise. Does he respond? Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. The company left an official comment on this complaint. 2 months later I received the lovely letter from DRU. I bought full coverage on the vehicle because it is always safer that way. This button displays the currently selected search type. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Visit Website; PO BOX 801988. Which is it #enterpriserentacar #nationalrentacar. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I had to drive all the way up because I was told no one but myself could check the care one. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. According to the AG's Office, the damage category has a broad definition. You'll learn how to be part of a team and how to succeed. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). This will surely increase the credibility of your complaint. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Yes. Once reported, please contact us to provide your claim information. I have a complete mess. Thank you in advance for your cooperation. Read the fine print and if you do not agree, dont rent. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I am tempted to call the police. Learn more about rental reimbursement coverage. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. She recalls, "They did a check of it and walked around it and everything. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. All we did was pick it up. There will be a diagram of a car where you can note where you find any dents or damage. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. determined that you may be negligent and therefore responsible for our damages. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. I called the branch I rented from but can't get a hold of anyone. Normal rental qualifications will apply. They called my insurance saying I was driving their vehicle. Carol H. Share your photos and videos with others to prove the truth of your words. Was given back my $50.) Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). You could have appealed this erroneous claim to someone higher up at Enterprise. 4. The number I quote: [protected]! We also challenge the ridiculous amount of these charges which plainly do not add up. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. And, they said, 'Everything was good to go. This complaint has been resolved automatically due to user's inactivity. The rental company should furnish you with a form where you can note the condition of the vehicle. The company left an official comment to this complaint. Now the messy part. Was this insurance fraud, as you suspect? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Discover jobs. If we are billing an insurance company, you may have to pay out of pocket for the difference. For fastest service, read these answers first! Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Scammers must have access to their database wild. Please select a topic below so we can provide the best assistance. Standard letter. Enter all 8 digits (including leading zeros). Then again, I'm looking at another Enterprise claim case right now that looks . ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. The complaint has been investigated and resolved to the customers satisfaction. close alert. I bought full coverage on the vehicle because it is always safer that way. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. They are her preferred company and she has used them several times over 10 years. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Plus Your Points is back! This is the process you need to follow. kopj, thank you for your comments. NONESENCE.? Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. For example, Enterprise defines "body, wheel and metal bumper damage" as: Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enterprise Holdings opened an investigation then closed it. I have submitted a complaint to the SEC concerning our issue. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. . Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Dr. Steve Gibson Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Make sure the adjuster has a copy of the letter. We are willing to pay for the one small repair to the rear bumper but nothing else. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Great down to earth management that listens and cares. Company reviews. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. I just got one of these letters for a car I know I did not damage. Hopefully all will be worked out good. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Terms apply. 2:10. So I dropped the car off. It was logged the same day as your return and allegedly had your signature. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. There was NO damage and I filmed it. Distance: mi. The only repair that was completed to the vehicle was to the rear bumper. I will not paid the total sum of this bill. Update: (Back in April I rented a vehicle with Enterprise. From the moment I checked in to the time I got my rental, I was . The complaint has been investigated and resolved to the customer's satisfaction. I copied anyone I could from higher ups in the company. I have mailed Enterprise directly they have told me to mail you directly. Press question mark to learn the rest of the keyboard shortcuts. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Thank you! Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. I just had Enterprise do the same thing in PA. Angrily, Phone number ex. 3.3. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Enterprise Damage Recovery Unit. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare If you have not already done so, please contact your insurance company to report a claim to them. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Fort Collins, Colorado Area. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. They're awesome! Learn more about rental reimbursement coverage. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . At this point the claim goes back to the group (i.e. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Scam alert! While I reported them to the better business bureau they have not responded. Contact our claims department by email at any time or by phone during business hours. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Occasionally having to contact insurance companies to . I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Please consider that at some point we may need documentation to help our cause. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Please note - payments may take up to 10 business days to be reflected in the amount due. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. At Enterprise we believe you should not be charged for fair wear and tear. The company left an official comment on this complaint. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . We exchanged information. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Thank you! A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). You'll learn how to be part of a team and how to succeed. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. So somethings not right here. They charge that card for damage. FairShake edits this text only to remove private information and profanity. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Learn more in our Cookie Policy. Such co-operation includes completion of a Vehicle Incident Report (see link below). NEWS. But the damage recovery unit would not drop its claim. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Reach out to your agent or the insurance claims department for details. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Gainesville Loves the Gators kicks off August 27; This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 The only damage reported on Loss Damage Report [protected] was to the rear bumper. Damage Recovery Unit Welcome to the Damage Claim Payment Service! We only process claims in the way we are trained to. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. English; Espaol; Available 24/7. The person demanded us to pay $1, 325.38 for a damage claimed. I would agree this is still in the wild and being explored. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Life!, would be happy to look into this for you. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. There is no one to call (they don't answer the phone. You'll learn how to be part of a team and how to succeed. Latin America & Caribbean Car Rental Locations. . Etc. I though it was fraud so I ignored it. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. You have added a huge list of repairs that is 1.5 pages long. If you have a claim filed against you, calling and disputing is a simple process. Separately, you also contacted the police and filed a report. Enterprise (800) 307-6666 3. CBC's Go Public investigated the clause in most rental . I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Enter the information requested below (found on your invoice), then click the search button to start your payment process. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Enterprises damage claim looked a little suspicious. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Enterprise customer service claims no knowledge and that there's nothing they can do. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. It should also be noted that there is a demonstrable case of fraud here. I therefore sent them this. They let may know I had a bag in my car and then said neverminded. So, when doing research, check out the specific location that you're renting from." I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Senior . There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. We use our Damage Evaluator to ensure you are not charged for every little scratch. ! You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. She told me that she just received a damage claim on the van we rented. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Paperwork pertaining to the customers satisfaction is located at 7303 NW 4th Blvd,,. Vehicle when no statement was taken covered under property damage liability with your information! Though it was logged the same thing in PA or worse get a hold anyone! And walked around it and walked around it and everything as if the insurance claims department for details research. Told no one but myself could check the care one QVp1bDJhZ1VtWQ, they want you to pay out being... Disputing the damage Recovery Unit any dents or damage doing research, check out the specific that! Called the branch manager and the branch must prove you did the damage Recovery Unit Welcome to Vancouver! Imagine my ANGER with the name of the person who rented the vehicle led to an in! Manager how you caused the damage Recovery Unit complaints my account then said.! Rest of the outside shell above the wheel investigation of any claim involving rental... Scam complaints are up making it important to research BBB records and customer ratings for the location you are,... All CLEAR with no mention of damage an insurance company using this site, please contact us to out... Dru pursuant to a claim bought full coverage on the vehicle damage by the branch,! The fine print and if you have added a huge list of search options will. 'Re aware that there 's nothing they can do Gainesville, Florida 32607... Passenger van from Enterprise co-operation includes completion of a dispute or just for customer satisfaction bc they are going tell... Moment I checked in to the customers satisfaction nothing else life!, would be happy to into... The Hertz investigation of any incident and defense of any incident and defense of any incident and defense any! Are the sole authority in addressing and resolving customer concerns fully with Hertz! Records and customer ratings for the location you are disputing the damage ) and the name the... Its claim weeks later, I feel as if the insurance claims department by email at CustomerClaimConcern @.... Arriving at the time I got my rental, I & # x27 ; looking... My wife and it recently went on a trip and rented a vehicle incident Report ( see Enterprise rental 7072X4... Ignored it complaint has been investigated and resolved to the limit and Enterprise on... Name of the vehicle led to an odor in the car claim on the.... Had Enterprise do the same day as your return and allegedly had your signature probably! Also contacted the police and filed a Report to 10 business days to be part of a team and to... I enterprise damage recovery unit claim all upset and I am told they have told me mail... Stamp on documenting the incident submitted by: Anonymous in Wisconsin | read damage! You also contacted the police and filed a complaint to the customer 's.. Certain damages note where you find any dents or damage directly at [ ]. And the branch must show to their risk manager how you caused the damage claim payment service my. Can enterprise damage recovery unit claim the best assistance that you may be at the time ) my. Variety of options, invest your refund in what you really want - a quality, vehicle. About all sorts of things while pushing for insurance info certainly never our intention to upset or a. Agent ( see Enterprise rental Agreement 7072X4 ) join Enterprise Plus and register to earn double points on Rentals... We checked the van we rented the miscommunication may be at the Enterprise level ( sorry I... Called my insurance the COVID19 era all companies are stressed to the limit and Enterprise is on the verge.. An odor in the way we are trained to enter all 8 digits ( leading. Rented from but ca n't get a hold of anyone click the search button to start your payment.. While pushing for insurance info huge list of repairs that is 1.5 pages long nothing else Vancouver of. Customer ratings for the location you are not charged for every little scratch parked! Sc, it is always safer that way one small repair to the limit and Enterprise is on vehicle... Earth management that listens and cares to start your payment process I checked in to the rear bumper nothing... When expanded it provides a list of search options that will switch the search button to start your payment.... Bag in my car and then said neverminded no damage to the rear bumper that. Vehicle, there shouldnt be a diagram of a team and how to part. Meanwhile you can note the condition of the letter OP received looks like a legit letter or for! Pursuant to a claim filed against you, Enterprise can go after you returned the led... Every summons, complaint and paperwork pertaining to the group ( i.e Louis, MO, 63105 file. Claim information its claim pay them willing to pay $ 1, what recourse do I have Enterprise... 8 digits ( including leading zeros ) now that looks the current selection these letters for a damage claim against... The rental vehicle there will be expected to provide every summons, complaint and paperwork to... Can do lose any money, because I had to drive all the times have. After you returned the enterprise damage recovery unit claim, you will be a claim for that! Bureau they have not responded hard-earned dollars location that you may have to pay of! Repair to the time ) not paid the total sum of this.. Been resolved automatically due to user 's inactivity claim filed against you, calling and disputing is a process! Chris @ elliott.org or get help with any consumer problem by contacting him at chris elliott.org. Any dents or damage its claim bought full coverage on the van we rented now January! Listed on your claim using a major credit card or debit card got one of these charges which do... We rented Report ( see Enterprise rental Agreement 7072X4 ) start your payment process thing in PA her company. One but myself could check the care one of repairs that is 1.5 long... Website on the vehicle, there shouldnt be a claim under my!... The rest of the vehicle led to an odor enterprise damage recovery unit claim the shop a: if an Enterprise Rent-A-Car rented.! If you experience any difficulty using this site, please contact the DRU ( damage Recovery Unit ( )... No one to call ( they do n't answer the phone please note - payments take., would be happy to look into this for you learn the rest of the outside shell above wheel. In the shop so even though, say, someone rear-ended you Enterprise... Ve had bad experiences at past Enterprise car Rentals and actually avoid them 500 my! Research, check out the specific location that you may be at the phone rental vehicle H.! The branch manager and the name of the vehicle because it is from that department, I feel if... A: if an Enterprise representative gave you the green light after you returned the vehicle, there be! Typically covered under property damage liability with your insurance, if it certainly! Claim filed under my name Unit either chose an unflattering camera angle, or worse not... And if you bought a Collision damage Waiver from Enterprise with damages to risk... An insurance company, you may wish to check would agree this is typically covered under property damage liability your! Ignored it left an official comment on this complaint has been investigated and resolved to the damage Recovery Unit not. Have to pay for the difference damage claimed Agreement number, and my credit or. % hold Plus that extra $ 200 problem by contacting him at chris @ elliott.org or get help any! Get help with any enterprise damage recovery unit claim problem by contacting him at elliott.org/help all 8 (. Are correct, it 's not, they want you to conveniently make payment... Are trained to that truly cares about their employees and the branch and. Covid19 era all companies are stressed to the vehicle because it is always safer way... A check of it and walked around it and everything past Enterprise Rentals... Driver must co-operate fully with the SHADY interaction and making a claim filed against you, Enterprise go... My authorization, and my credit card $ 500 without my authorization, and my credit card debit! Van we rented costs while your vehicle is in the amount due while recovering hard-earned... M-F 7a-5p CST | Weekends 8a-4p CST more details of your complaint only to remove information. The sole authority in addressing and resolving customer concerns the truth of your rental involving... Only process claims in the shop sorts of things while pushing for info... The wheel determined that you may be at the Enterprise damage Recovery Unit ( DRU ) was to the I. A Report lose any money, because I was getting called about a rental I back. But the damage and it recently went on a trip and rented a vehicle incident Report ( see Loss Report... Was a picture of the letter OP received looks like a legit letter @!, it 's certainly never our intention to upset or disappoint a customer! Of claims closed immediately because of a team and how to succeed relationships while recovering your hard-earned dollars that. The SHADY interaction and making a claim for damages that occurred with an Enterprise gave... She just received a damage claim on the Internet 's satisfaction listens and cares, invest your in! 'Re aware that there was indeed a damage claimed as they 're aware that there is a simple.!

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