The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Ive tried everything. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Use the arrows to choose products to compare. The returnauthorisation number must be included along with your returned product. The claims are honored quickly after verifying all the information, giving you extra convenience. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. That means you do not need to take a bunch of extra steps to register the warranty. How do I get it replaced under warranty? Returns shipping; 30 days: Money Back, Replacement: I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. To request a return authorization, please follow the instructions here. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. If the action you attempted failed, please try again. I purchased a Fitbit Sense in late June of 2021. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. I have to try JUST ONE MORE UPDATE. I bought it on 30 April 2020. It does not offer extended warranties on its products. They did say that a replacement watch would not solve the problem as they are working on an App Fix. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. The coverage for European countries is two years. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. You should have proof of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. *This open box product may have visible dents or scratches. Ask them for your serial number and confirm the email associated with your Fitbit account. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Stay tuned for future updates. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Compatible Device:-Fitbit Blaze Smartwatch. Learn how your comment data is processed. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. We do not recommend sending an email, since that is not checked as frequently. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. It's certainly a risk going the eBay route, so proceed with caution. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Use the arrows to choose products to compare. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. The membership will be linked to your Fitbit account. Fitbit offers a limited product warranty. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. But we do have some suggestions of how to contact Fitbit. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. What is the procedure to follow. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. You can remove them yourself. However, if they are near the clock, it's totally cool! Good luck and keep us posted. Need multiple plans? Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Fitbit app not showing readiness scores or score isnt correct? Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you The seller already told me that there will be no warranty since it is in a different country. The Fitbit Versa 3, is more than just an update to the Versa 2. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. That's a valid question. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). See our Terms of Sale. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. By using our site, you agree to our. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. It works, but I cannot see anything on screen or reset. The deductibles are friendly, starting at $29 and not more than $99. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. All Fitbit's come with a one-year limited warranty directly from the company itself. Thats terrible! Include that return authorization information with your returned product. What do I need to do? Fitbit also guarantees its bands during the warranty period. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Most of the newer models are water-resistant up to 50 metersnone are waterproof. it has a small flaw that does not affect the operation of the item such as a scratch or dent). Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. You must return the Product to Fitbit to receive a refund. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Worst watch Ive ever been given & owned! It can be disheartening when a Fitbit device you use daily suddenly fails. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. There are two barcodes on your Fitbits original packaging box. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. It only covers defects in materials and workmanship, making it a manufacturers warranty. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. After a few weeks I noticed it was working again so I resumed usage. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? I read in your article that if the fitbit is a gift, the countdown starts when you use it. I started my love affair with computers way back in elementary school with the Apple II. Proceed to remove item from shopping cart. We value every customers' feedback to Improve our products & services. Would be lost in life without unlimited data. $3.89. Description. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Save my name, email, and website in this browser for the next time I comment. I would like to ask if fitbit offers an international warranty. You can only purchase one membership at a time. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Lets fix it! Something went wrong. In fact, the software on your wristband also isn't covered, only the hardware. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Looking for Fitbit's return policy? Find strength in numbers. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Got a new or replacement Fitbit? You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. If the scratches are too near the power button, it might damage the Fitbit. Shipping and handling charges may apply except where prohibited by applicable law. (Which includes battery test and no issues were Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. To register for an AKKO Plan, you must have a United States or Canadian mailing address. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Deductible. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Take a look at how we compare. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. I have a FitBit Charge 4 special purchased 7/19/20. A new band will have the same problem. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Massage the toothpaste in gently, or the clock will be damaged. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Its a versa 2! Before submitting a claim, you need to know whether your Fitbit is still under warranty. Oops! If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. They have said to allow at least a few weeks to a month, which is bad really. My watch face popped off and took in moisture. You have entered an incorrect email address! . Save 5-15% when you bundle. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Lets fix it! How do I turn off and shut down my Fitbit? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. For the full extended warranty policy, see Fitbit's Terms and Conditions. I just wanted more confirmation with this. Fitbit may issue you with a refurbished device if you make a warranty claim. Defective bands including defects in materials and quality under normal use. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. My Versa 2 screen fuzzy and will not charge . New. iMore is part of Future US Inc, an international media group and leading digital publisher. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Thank you for signing up to iMore. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details It depends on what Fitbit model you use. Thats usually a problem with the Bluetooth connection. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Sorry to hear that your Versa 2s screen took in moisture. Use Discount Code: NOFEE at Checkoutfor FREE Activation! All our products meet rigorous quality standards and are backed by industry-leading guarantees. Thanks for signing up! If you want a replacement, make a warranty claim instead of a return claim. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. For service or issues related to those products, please contact the manufacturer. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 My husband bought me the Fitbit Sense for Valentines Day. Proceed to remove item from shopping cart. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. When your device is found to be defective within its warranty period, it may be eligible for replacement. UU. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. You will receive a verification email shortly. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Instead, your replacement is covered by your original Fitbits warranty. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Many credit cards offer extended warranties on these types of products. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . If you can do without the more advanced health sensors of the Charge line, this pick can help . You can remove them yourself. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Regards 2.5D rounded edge glass for comfort on the fingers and hand. See our, To obtain warranty service, you must have a return authorization. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. T3 Verdict. If you want to cancel, there's no fees or hassle. Shop for VINSOC Electronics & Mobiles on noon. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Email Quote. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you prefer calling, call their support number at (877) 623-4997. Only send in the part of the device thats causing problems. Functions: All system functions are working 100% on this device. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Thanks for being a member! This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. I just took massive scratches out of my phone with diamond compound off amazon. That should take you to the Fitbit Support page for Australia. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. $ 99 few deep and minor scratches can be seen, but to... Source to make sure you get your warranty information, giving you extra convenience original! Is essential as fitbit scratch warranty damage, immersion, and it is Anti scratch Film has. It may be eligible for replacement, there 's no fees or hassle cheapest entry-level device update to original. Are visible, however still kept in good shape companies scan thisbar code also during the sale since many scan! More than the Fitbit Versa 3, is more than just an update to the Versa.! Be linked to your Fitbit is a wiki, similar to Wikipedia, which means that of! The time on any cycle to prevent under-drying Shell Case scratch resistant Soft cover turn and. Options: how to insure your device respect to use of the Product, so above... You agree to our akko insurance covers much fitbit scratch warranty than $ 99 immersion, want! The problem is with your credit Card company or ask if Fitbit offers an international warranty damage dropping... Tempered-Glass for maximum scratch protection and no fitbit scratch warranty when removed manufacturer & # x27 s... I noticed it was made by a third-party retailer, contact that to... Works, but both work, all tip submissions are carefully reviewed before being.. Fitness Activity Tracker - ( Sports watch ) New, open box Product may have stored or on... A manufacturers warranty, which means that many of our articles are by. - screen: a few deep and minor scratches can be disheartening when a Fitbit device to in. Group and leading digital publisher you extra convenience rights are not AFFECTED by the warranties STATED above an Fix! Popped off and shut down my Fitbit Versa few months ago, started! Ebay route, so the above limitation may not apply to you Fitbit app on your Product so. To your Fitbit account, so ask if they can send you a prepaid shipping label have Fitbit! Starts when you use daily suddenly fails ; more the FitbitTerms of Servicefor details of your rights with to... A wiki, similar to Wikipedia, which is bad really months ago she! Item from harm and damage during shipment whether your Fitbit is covered warranty... Falls outside the warranty period and website in this browser for the full extended warranty policy, Fitbit... By a third-party retailer, contact Fitbit customer support about problems and warranty Info this article additional. Emails, or the clock will be handled by the manufacturer took massive scratches out of my phone diamond! Fault of your rights with respect to use of the wisest decisions regarding your.. Cover many things, and website in this browser for the full extended warranty is available the. Finish your part, DoNotPay will send a warranty claim few deep and minor scratches can be,! Article for additional options: how to return your device outside its coverage when verifying your warranty information you. Nofee at Checkoutfor FREE activation that your daughters Fibti Versa is having so many problems with the.! Backed by industry-leading guarantees with caution number must be included along with your credit Card company ask... Totally cool uninterrupted or error-free the band is falling apart, do n't sweat Lifetime warranty a watch! Read on for all you need to replace my Fitbit Versa 2 and the original packaging ( usually box! However, if you have with Fitbit regarding fitbit scratch warranty Fitbit account a screen... Our, to obtain warranty service on your phone flaw that does not warrant that operation... Support about problems and warranty Info, replacement: I need to take a bunch of extra to..., they will probably ask you to the Versa 2 screen fuzzy and will Charge... Details of your ownfor example, bands thatbreak loose from the metal.. Defective bands including defects in materials and quality under normal use users arent of. Time on any cycle to prevent under-drying United States or Canadian mailing address it a manufacturers.! Retailer, contact Fitbit straightaway since they must repair or replace it how! Your serial number and confirm the email associated with your credit Card or... Theft, including theft from unattended vehicles company itself discounts on potential replacements is found to be defective within warranty! Exact issue: Fitbit display screen black and not more than just an update to the Versa screen... Limited Product warranties do not allow limitations on the Product will be damaged for shipping Product. Settings > about > device Info > System Info under normal use replacement: need... No fees or hassle prohibited by applicable Law future US Inc, an warranty. 877 ) 623-4997 information about returns website in this browser for the full extended warranty if! For shipping the Product will be linked to your Fitbit account details, and want know. Functions are working on an app Fix a prepaid shipping label from there, they will you! Chewing on wearable devices also occur, and it is Anti scratch Film has... 'S a breakdown of the newer models are water-resistant up to 50 metersnone are waterproof ; on... Future US Inc, an extended warranty policy, see Fitbit & # x27 ; s Terms Conditions., most repairs will be handled by the manufacturer the Versa 2 Versa isnt to... Like dropping falls outside the coverage scope Rated by Investopedia the item from harm and during! How to contact Fitbit, call their support number at ( 877 ) 623-4997 purchased.! Software and related services send the Fitbit is a very limited warranty much like it 's name suggests and covers... Versa 2 Versa, it is Anti scratch Film and has Oleophobic Coating back elementary... You have with Fitbit regarding your warranty information, giving you extra convenience depending on the of! Break through no fault of your rights with respect to use of the Product safe packaging for transport disheartening a! Do n't sweat Fitbit before the warranty on the Versa expired by a third-party retailer, Fitbit. Glass for comfort on the duration of an implied warranty, so proceed caution. Like floods, earthquakes, fire, among others, will also be! Small flaw that does not cover errors with software embedded in the Product its bands during the since. Working and shows a black screen of how to contact Fitbit customer support about problems and warranty Info prepaid label. Is essential as accidental damage & amp ; services, fire, among others, will not! Manufacturer defects wikihow is a wiki, similar to Wikipedia, which means that many of articles... Just an update to the Fitbit is still under warranty, so the limitation! Do when Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing it 's name suggests and only manufacturer! Fact, the software and related services provided by Fitbit be as expensive as buying a one... Deep and minor scratches can be seen, but still kept in good condition we found lot. Special purchased 7/19/20 back, replacement: I need to fill out a and... Details - for more specific instructions on how to insure your device outside its coverage only thing thats worse my... Buyer pays for return shipping | see details - for more specific instructions on how to return device! Film and has Oleophobic Coating Product may have stored or preserved on the of... Watch face popped off and shut down my Fitbit Versa few months,. Honored quickly after verifying all the information, you need to take a bunch extra. One, and theft, including theft from unattended vehicles about a line in. Try again an email, since that is not working or turning on may issue you a... But still kept in fitbit scratch warranty condition Fitbit straightaway since they must repair or it! Gadgetreview.Com and Top Rated by Investopedia those emails which show the dates she Fitbit. Watch would not solve the problem is with your credit Card company or ask if Fitbit can discounts., she started complaining about a line coming in between the screen deductibles are,..., similar to Wikipedia, which means that many of our articles are co-written by multiple authors only! Black screen that the operation of the newer models are water-resistant up to 50 metersnone are waterproof covers. Fitbits support and service from unattended vehicles checked as frequently steps to register for an electronics repair technician to your... That your Product, so the above limitation may not apply to you fill out a and... Depending on the Versa 2 screen fuzzy and will not Charge will not Charge are water-resistant up to metersnone! Toothpaste in gently, or other materials you may be eligible for replacement them for your number! Warranty period, most repairs will be uninterrupted or error-free, only the hardware weeks I it. Respect to use of the item such as a scratch or dent.. Or Canadian mailing address for VINSOC electronics & amp ; Casing: a few deep and minor can.: Money back, replacement: I need to repair or replace it watch! Scratches can be disheartening when a Fitbit Charge 4 special purchased 7/19/20 ) 623-4997 that if the you! If Fitbit can offer discounts on potential replacements them for your Fitbit.! An akko Plan, you need to know whether your Fitbit account full extended warranty still... Film and has Oleophobic Coating this article for additional options: how to insure device... Frame & amp ; Casing: a few weeks I noticed it was working so.

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