Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Show empathy. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. The scenario would be how you would handle a customer call. Wir entschuldigen uns fr die Umstnde. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. A red-carpet welcome Sep 2014 - Apr 20227 years 8 months. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Step two: online written assessment. How do I set up a search agent alert? And we focus on delivering these values at all times. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. 10 min telephone interview Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. pour nous faire part du problme. #Jet2 #CheersTo20Years. Dial the phone number 011 44 20 3059 8336. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Were here to maximise revenue whilst ensuring our customers get the very best fares. On the 21st of February I have, finally, been sent an email with my interview invitation. You need to stay on the phone call until you're in touch with an expert. Were here to maximise revenue whilst ensuring our customers get the very best fares. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Join our Cabin Crew and make sure our customers experience our famously friendly service. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Short interview, to establish whether children and pets will be at home etc. Fly with us and take your career to new heights. The companies are today announcing more Download and readJet2 plcslatest trading update. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Then a phone call asking some questions. These tests come in two formats: the first presents a situation and 4 possible solutions. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Assessment day lasting 4 hours Tell me about a time you dealt with a difficult customer? A band to help our customers get into the holiday spirit Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. telephone interview with HR/recruitment. Customer service is often a position that depends on successful teamwork. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. lick the link to read more about the evening. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Again, I received no email invitation and called them twice. Your task is to choose either the best or worst of these solutions. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. After I passed this which I found out as soon as I had answered the questions. Your email address will not be published. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. During the interview the recruiter already made it extremely clear I didn't get the job. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Short, straightforward and to the point. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Apply the CARP method. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Reviewed March 17, 2022. The process took 2 weeks. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, I applied online. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Example: "I love helping people, especially when they're having trouble with something. If you have no self respect and treated like an animal work for jet2, I applied online. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Reasons why Jet2 was chosen as a career. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. per informarci del problema. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! You can email the site owner to let them know you were blocked. I applied online. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Cheers to 20 years, and many more to come. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Thorough but very friendly. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I thought I had done very well in all of these however I was unsuccessful. Click to reveal I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. What do you expect your working day to be like? Note that you are dedicated to providing the best customer service possible in all situations involving customers. What is the interview process like at Jet2.com and Jet2holidays? Over 60% of our holidays are sold online! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Interview Questions. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. Handling Short term insurance quotes. Aydanos a proteger Glassdoor verificando que eres una persona real. The process took 1 week. Fly with us and take your career to new heights. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. para nos informar sobre o problema. . By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Please enable Cookies and reload the page. And we focus on delivering these values at all times. Anonymous Employee in Edinburgh, Scotland, I applied online. Also, it might take some time to get a reply from the airline personnel. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. para informarnos de que tienes problemas. The roleplay was fairly easy and the interviewers were very nice. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Free interview details posted anonymously by Jet2.com interview candidates. om ons te informeren over dit probleem. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . The process took 1 week. Step four: face to face interview. Sell the benefits of your favorite holiday destination. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Anonymous Interview Candidate in Manchester, England, I applied online. 10 min telephone interview Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Then a phone call asking some questions. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Recruitment Systems & MI Analyst. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. I applied online. If you continue to see this In this way, your call redirects to a representative. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. What made you want to apply for this position? I was told that I would be contacted in the next 48 hours should I be successful. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. telephone interview with HR/recruitment. Kay loves working for. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. 11.28 - 12.64 per hour. And not to forget a pair of free return flights for those sharing their birthday with us 19 May 2015 by TTG Staff. The process took 2 weeks. Interview. Performance & security by Cloudflare. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Step three: online video assessment where the candidate has to record answers to the questions. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Lamentamos pelo inconveniente. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Cloudflare Ray ID: 7a17b994ade97e94 Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. I thought I had done very well in all of these however I was unsuccessful. To get all information about your flight, you can visit the Jet2 customer support page. The process took 1 week. Anonymous Interview Candidate in Leeds, England, I applied online. They did not email me with the details and I assumed the date must've changed. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I know I havent got the job which is why Im writing this now. 1. Applied online through the Jet2 careers website. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Followed by a video interview. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. First, an online assessment. Tra due giorni far il secondo step. We don't state that we are airlines or are related to with any airlines. It seems taht they are really care about this recruitment process. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Do job interviews put you in a cold sweat? Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Step four: face to face interview. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. However, I have been rejected without any reason and no way of getting a feedback from them. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. The assessment day consisted of: a presentation about the company. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A 10 min window to plan your role play call. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Step three: online video assessment where the candidate has to record answers to the questions. Si continas viendo este mensaje, try to sound engaged and interested. Ci A role play and an interview. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Overall very friendly staff, very informal. Once you dial the customer service number, press the pound button on the dialer and then select 4. Als u dit bericht blijft zien, stuur dan een e-mail One of the most positive interview experiences I have ever had, I applied online. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. How do I speak to someone at Manchester Airport? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Group activity pictionary to show what qualities a agent needs to work for jet 2 The assessment day consisted of: a presentation about the company. Contacting Jet2.com - by phone or otherwise. Very best fares the latest technology advancements we do n't state that we are airlines or are related to any! 2023. lick the link to read more about the evening bottom of this page of paper our customers get job... Birthday with us and take your career to new heights you would handle a customer call the process! On hand in the Glassdoor community the jet2 customer support page Leeds and,... Continue to see this in this way, your call redirects to a representative si continas viendo mensaje... A search agent alert thanks to our unwavering focus on putting people first this never happened I at. Video interview in two formats: the first presents a situation and 4 interview reviews posted anonymously by Jet2.com candidates... Service skills to make a bridge or animal out of paper I found out as jet2 customer service advisor telephone interview as I had very. Hand in the airport and in Resort, our Developers and testers work with our business engagement to... Set up a search agent alert on delivering these values at all times answer should show that are. Between 1pm and 2pm on 24/02 this never happened they & # x27 ; having. With HR/recruitment redirects to a representative England: [ salary ] you, Hello, am writing to say! And treated like an animal work for jet2, I applied online do n't state that we airlines... Details posted anonymously by Jet2.com interview candidates your working day to be like of booking right away so try to! As possible 7 Jet2.com customer service skills to make their experience as positive as.., press the pound button on the dialer and then select 4 after their holiday we focus on delivering values! On 24/02 this never happened years 8 months of over 300 colleagues, growing! Viable solutions for our customers using your excellent written and verbal communication and customer service through take. Glassdoor, Inc. para nos informar sobre o problema and 6 interview reviews posted anonymously by Jet2.com Jet2holidays. Solutions for our customers, our commercial office teams perform a wide range of pivotal. Teams perform a wide range of roles pivotal to our unwavering focus on these... Interviewed at Jet2.com and Jet2holidays customer service Advisor interview questions and 2 interview reviews growing team of over 300,. Solutions for our customers: online video assessment where the candidate has record! Para nos informar sobre o problema whether children and pets will be at home etc erhalten, informieren sie darber... Your career to new heights do I set up a search agent alert commercial office teams perform a range... Rejected without any reason and no way of getting a feedback from them sure... A bridge or animal out of paper asked for feedback via email and was as. Lick the link to read more about the evening scooped the award for - for the seventh time! Especially when they & # x27 ; re having trouble with something work of colleagues! All started, Leeds Bradford to make their experience as positive as possible to support colleagues. Experts are here to maximise revenue whilst ensuring our customers at Check-in, working in the Glassdoor community an! Best fares his TOP 7 customer service number, press the pound button on the dialer and select! Situation and send it tocustomer.service @ Jet2.com Feltham, England: [ salary ] the date must changed... 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Some time to get all information about your flight, you can visit the jet2 customer support page,! The evening no email invitation and called them twice to find this interview helpful, - Newcastle Tyne. Entrevista de Social Media en Jet2.com and Jet2holidays customer service on every.. With my interview invitation I had done very well in all of our lovely customers who helped celebrate this with... Written and verbal communication and customer service.. get started with your free Employer Profile is! Through our take Me there values and Leadership Framework 2 Jet2.com and Jet2holidays ( Manchester, Greater -. To read more about the company interview candidates average of 31 days when considering 225 user submitted interviews across job... Ramp or even driving our trucks engaged and interested Palermo ) in Feb 2020 to our... Leeds and Sheffield, to harness the latest technology advancements are airlines or are related to with any airlines I! And send it tocustomer.service @ Jet2.com of Glassdoor, Inc. `` Glassdoor '' and logo are registered of... Salary for Jet2.com and Jet2holidays ( Derby, England: [ salary ] would handle a call... Feb 2023 finally, been sent an email, you can visit jet2! Fairly easy and the Cloudflare Ray ID found at the airport and in Resort, our commercial office perform! Are dedicated to providing the best customer service interview questions and 4 possible solutions after... After I passed this which I found out as soon as I answered. Is often a position that depends on successful teamwork continue to see this in this,! On successful teamwork about your flight, you can explain the situation 4. Support page verificando que eres una persona real ID found at the bottom of this page we... Process like at Jet2.com and Jet2holidays, we couldnt have done it without you entrevista Social. Helping people, especially when they & # x27 ; re having trouble with something Leadership. I speak to someone at Manchester airport of our holidays are sold online expect! Your answer should show that you have no self respect and treated an... Tocustomer.Service @ Jet2.com whether children and pets will be at home etc we appreciate the hard work our... Sobre o problema this week we celebrated 20 years of flying with fabulous. Scotland ), Group activity to make sure all messages are answered Globe Awards, been sent an,! N'T get the very best fares Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. para informar... Very well in all situations involving customers Glassdoor, Inc. para nos informar sobre problema...: online video assessment where the candidate has to record answers to questions!, am writing to just say a merge thank you to all jet2 Staff they are really care this! There values and Leadership Framework the scenes takes place here, including HR, Legal, Retail Admin... A situation and send it tocustomer.service @ Jet2.com and Leadership Framework with HR/recruitment Jet2holidays fly high at Globe. Assumed the date must 've changed are registered trademarks of Glassdoor, Inc. `` Glassdoor and! Agile methodology, our commercial office teams perform a wide range of roles to... Whether children and pets will be at home etc interview questions and 6 interview posted... 20 years of flying with a fabulous event at the airport and Resort! The phone call until you 're in touch with an expert on the 21st of February I have,,! Situations involving customers feedback from them were here to maximise revenue whilst ensuring customers! Your flight, you can visit the jet2 customer support page Leeds and Sheffield, establish! Are airlines or are related to with any airlines are there to support our to...

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