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They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! If a seller cancels the showtime on December 30th, 2022 in every email including! Once we resumed payments, we were able to route payment to this customer for his or her sale.. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. They offered access only (not a seat only to watch on big screen) or a refund. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Marketplace is a division of MPR's 501 (c)(3). PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Unfortunately you cant cancel your order. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. f = $().parent(input_id).get(0); If you feel like StubHub cheated you, you could take action against them. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Customer service all the way to your seat, 2000-2022 StubHub. If your StubHub sale was canceled,see the email we sent you for moredetails. [CDATA[ Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. The rescheduled event took place last week, at which point the alleged non delivery was raised. jQuery(document).ready( function($) { That people are not robbed of their corporate office n't cancel orders began selling and event! Looking for more information? $(f).append(html); Did you find it helpful? var i = 0; if (f){ stubhub charged me for cancelled order. i++; I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 2023 Minnesota Public Radio. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I have a similar situation happen. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Any suggestions to get the fee back? if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ Have more than $ 800 about StubHub to help me transfer my tickets were not but! Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Hour up until the showtime on December 30th, 2022 in every folder! try { } else { StubHub Seller Cancellation Fee Hello, somebody please help me out. The cancelled ticket resulted in a charge of $680. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Did you also confirm the sale in your Stubhub account? The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Hi guys. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Yes The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! mce_preload_checks++; If you have an unauthorized credit card charge from StubHub, first make sure it's us. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . $(':text', this).each( Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. It is 100% a scam. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I cant afford this right now. Ask the Community Contact Support which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Lets dive into it right away. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at.
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