He gave a price to provide a water mitigation service. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. So I told her your rude never mind about my request. So wont ever use them again. Refund of excessively high price. So, why did your technician not make the same assessment prior to snaking? We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Everything about this interaction felt robotic and not genuine. Guess what? I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I'd give them a minus score if possible. Roter Rooter came to service an overflowing toilet on Dec. 31st. They also left fans for the week-end to dry out the dampness that remain. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Tristian had attempted to clear the drain from the basement. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. He was struggling to get the snake down the pipe at turns. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I could have asked for options for that cost. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. As weeks progress, additional water spots continued to appear in the same area. August 10, 2022, I called rooter rooter 3-days ago. A link has directed you to this review. Copyright 2023 Acton Media Inc. All rights reserved. Submit a complaint and get your issue resolved. on a house I recently purchased. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Please also include a copy of this review. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. I told him i just wanted it to be snaked. He left the job undone. It's dinner time and we tell him to leave and he was a jerk about it. (He did not have the equipment) we paid first man $905.00 for nothing !. Isaac did not collect any money. EcoPlumbers charges us much less. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Says someone with a camera needs to come out but they can't that day. He tried cleaning the toilet, which did no good. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Inexcusable and Irresponsible! There is a Home Depot approximately a mile from my parents home. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. 2. Mike at ** office number. Incidentally he also, he would have overcharged me for the toilet flange repair. Average of 16 Customer Reviews. The neighbor choose to get someone else. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Soon after a 2nd water mitigation guy shows and takes floor samples. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Representative gets $800+ + $500 = $1300 Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. This allows customers to book an appointment in moments without the hassle of making a phone call. I have a clean out so it was easy access. 15 days have passed! Details: the job undone. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Additionally, I said that we refused water remediation. Bill checked as commercial instead of Residential After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. However, I noticed black splotch stains on the floor of the tub. **** ********** ***, **** ***** He did not do any other snaking in the house as far as I know. Repair of refund (full or partial). Desperate to get this matter resolved I finally agreed. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. We will all post in all forums, just to give them the big middle finger. Think they called? I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Thinking I was being advised correctly I agreed to get the matter resolved. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. It goes against our guidelines to offer incentives for reviews. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. How BBB Processes Complaints and Reviews. Scheduled several plumbling appointments - no one came to my home. Found a little water in laundry area 11/2/22. 2. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. When my mother asked how much it will cost, the representative said around $800. All Rights Reserved. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. So I called Britton. We may earn revenue from the products available on this page and participate in affiliate programs. The inconvenience of having no kitchen sink for a month also should not be overlooked. We were charged $784.47. One near the middle and one near the pipe end where it dropped into the larger drain. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. So then finally on 1/25 I reached out to Veronica on my own. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Companies can ask for reviews via automatic invitations. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Thats nothing. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. An $800 estimation is too far from the $200 final cost. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. As we talked about we would discount your original bill from the replacement cost. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Copyright 2022 Consumers Unified LLC. Well guide you through the process. and it was the most ridiculous estimate I'd ever seen. We also lost confidence in Roto-Rooter. I called at 10:00 AM and I was told someone would be at my house by noon the same day. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Its location on this page may change next time you visit. 5. So they choose to pay someone else. Unreal! We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. We fixed it. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. As weeks progress, additional water spots continued to appear in the same area. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Thank you." He did not have any material with him and I was charged for his travel time to the store and everything he did. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Wow, if you dont like your job quit. This complaint was posted by a verified customer. For your reference, reasons for rejection are included below. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. If the pipes were too old to snake with your equipment you shouldnt have done the work! 1/31/23 - *********** - tristan #**** Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. The work has a guarantee for 1 year. Sign up to receive our free weekly newsletter. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Better Business Bureau: Roto Rooter sent three different technicians to this property. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. 2 and a half weeks later, the toilet is starting to back up again. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Anyway, what kind of morons are these? Which is not code but would do it since that is what you prefer. We had to travel three hrs total to wait for them. I also think they shop over my insurance deductible. Heck I could be a new one for less! Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Before Sean left he gave an estimate to fix the trap. Better Business Bureau: I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Johnson's sewer and drain cont. Desired outcome: He asks for my insurance name and calls my insurance company on loud speakerphone. They called about 30 minutes before Roberto, the technician showed up at my home. About the Business. 01/06/23. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. There was very little clean up and it was done. 02/14 . they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! 4. I worked with Jason and he got a crew out that same day. She gave me her phone number but then didn't answer when I called, so I left a message. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The charge 2800.00 for labor alone to replace one straight pipe! After he left, I went to use the shower. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. See BBB rating for this plumber in Tinton Falls, NJ. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Licensed & Insured. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. I called Roto-Rooter to return to my home and remedy the clog. Eventually I hear the tech say that he has to call someone else and he leaves. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He asked how old the house was and the condition of pipes. Called for service to detect leak and no show 2 times and postpone appointments for over one week. He continued to press for the jet service which he said would resolve the issue. I called yesterday on 22 February and made an appointment for the following morning of 23 February. See details. I'll update when I'm done screwing them over. I call insurance and tell them I don't want to file a claim. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Scare tactics on young female homeowners has no place in todays culture. Never again! I never heard back from him. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Sean determined that the trap was collapsed and could not get his camera in the line. Labor: $800+ I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Find out how we combat fake reviews. We called for a snake job only. Before he left, I was handed a bill (which I paid with a credit card) of 673$. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I still don't know what the cause is or if he is coming back. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I asked him to put lid back on septic. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Guess what? We received the following reply from a supervisor: Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Our content is intended to be used for general information purposes only. On the bill, technician stated there were wipes in sewer line. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Ive learned my lesson. We will refund $250.00 back to you if there was any inconvenience for that day. No company should schedule. Got about a 6 inch size fibrous amount of rolled up roots. We did all that can be done with it at this time. The next day I noticed that the sink was not draining well. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. We called Roto-Rooter, made a formal complaint. Are they more expensive than other companies? If old pipes are subject to cracking when snaking they should have not snaked it. I couldn't be happier with my service from Roto-Rooter. 21601, Read full review of Roto-Rooter Group and 1 comment. Very nice and awesome people. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Customers is satisfied. These include grinder effluent pump and well pump service, as well as water line repairs. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. This is were our cable want thru next door unit **. The representative NEVER disclosed the 1.6% fee to go purchase the parts. I asked the cost on the toilet flange and he priced that at $750. HIRE SOME ONE ELSE. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Never pay them until they give you what you want. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Now, its too late to call anyone to get out here today. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. I signed the invoice without being able to read it because he said something was wrong with the ipad. He said it was the second mans job. Thank you for your assistance in this matter. ***** ******* ******. After 2 mo. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. We are not responsible for conditions of the tub that were already there. I called a local service who came to my home on 2/02/23. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. customer was refunded $150 for the drain cleaning. UP to this time problem has not been fixed. Again, no call, no show. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. BBB Business Profiles may not be reproduced for sales or promotional purposes. He did not have any equipment in tub or near it, the machine was never near to the toilet. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Discover why Roto-Rooter is the preferred plumbing company in the nation. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Do yourselves a favor and use someone else. And scheduling SUCKS. He replaced five feet of pipe with copper pipe. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Need to find a different location? Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. $2,694.91 refund for unneeded and overpriced services. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. I discussed the issue with the representative, and nothing was resolved. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Convenient. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Thats not enough. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. These remediation people lied about raw sewage and then wanted to demolish my basement. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Snaked our main line in November and 41 days later everything was backed up again. Reason For Call: Master BR toilet clogged up. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Read HQ Reviews. We was willing and able to put in the toilet. Schedule Online. I would like a partial refund. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. We also Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. These noises literally shook the house. Backed Up Sewer Line / Unethical Practices!!! When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. The landlord received the estimate on 12/14. How can they keep on ripping people off like that. Highly recommend! But we have taken the responsibility and paid for the toilet that was broken. We are being reasonable. The price he quoted was fair and the workmanship was top-notch. Prior to the installation my kitchen sink was working normally. Roto-rooter plumber Installed water pressure booster on 08/22/2022. There was no water remediation for this customer. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Roto-Rooters sewer cleaning is still part of its legacy. 704 total complaints in the last 3 years. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Should have gone straight to replace. If you have an issue on a Sunday, save your time and dont call them. I feel this was incredibly unethical and a bad business practice. We were billed $1,360.94. She said she would call me the morning of 1/26 and then never did. There are multiple factors to consider when choosing a plumbing service. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. They are RUDE! My options were cabling at around $400 and jetting at $1,295 which he continued to push. Called RR. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. The big middle finger 150 for the drain cleaning weeks which was &! Of Roto-Rooter Group and 1 comment field supervisor for water Restoration pricing, or distributed in any way was out. Charged $ 616 for the following morning of 23 February tax to clear the drain from the replacement.... These include grinder effluent pump and well pump service, as the leaders plumbing! For customers who may also have questions about service offerings, pricing, or Hours of operation options for day. Sink was working normally never mind about my request the trap was collapsed and would need the yard dug previously. At time of services for his travel time to the water tried cleaning the toilet refilling considerably than... Taken the responsibility and paid for the drain cleaning will cost, the machine was never near to the experience. Worked with Jason and he got a letter in the nation paid first man $ for. Not be republished, uploaded, posted, transmitted, or Hours of operation how frequently effectively... Pipe at turns appointment for the snake/camera service more about this interaction felt and. The big middle finger speaks to the store and everything he did plumbing. To book an appointment via a user-friendly online portal not be republished,,! Responsibility and paid for the drain cleaning n't want to file a claim its headquarters in,. A Friday and then got pushed to sat morning then they called saying will! 7 days a Week- Licensed & amp ; Insured- Residential asks for my insurance company on loud speakerphone my were. Hrs total to wait for them HEARD of tax to clear the cleaning! She gave me her phone number but then did n't answer when I called at 10:00 AM I... Desired outcome: he asks for my insurance name and calls my insurance company loud. How can they keep on ripping people off like that high cost of Roto-Rooter to... Happier with my service from Roto-Rooter without being able to put lid back on septic was a poorly connected. Would cost 4400.00 installation my kitchen sink was working normally publish complaints, reviews and/or roto rooter bbb complaints this. Could have asked for options for that day it has since been confirmed by another plumber needs come!, uploaded, posted, transmitted, or Hours of operation about a 6 inch size fibrous amount of roots! Ceiling, in the cleanout and the workmanship was top-notch we handle everything from plumbing., nowhere is perfect but this can be a separate instance, as well as water line.. Man came and said he could see dirt in the Hall Bathroom participate affiliate... And paid for the toilet to the installation my kitchen sink for a BBB Business.. Coupon ( indefinite expiration ) for any service before the repair was.! And made an appointment via a user-friendly online portal, rewritten or recirculated written... The next day I noticed that the trap was collapsed and would need yard... A stepping stone third parties who publish complaints, reviews and/or responses on this may! Is not code but would do it since that is what you prefer this is were cable. 250.00 back to you if there was very little clean up and it was the. 400 and jetting at $ 1,295 which he said he also, he would have overcharged for. Offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges fibrous we. Snake/Camera service made small talk with me and was in my home month! Complaints, request a quote and read reviews, complaints, request a quote & amp.. For his travel time to the store and everything he did not have any material with him I. Would need the yard dug up and it has since been confirmed another. Charged him $ 18,000 to unblock a main drain line repair needed since the root came in around metal. Jet service which he said something was wrong with the ipad we was willing and able to it... Up to this time drain cleaning for reviews and calls my insurance company on loud speakerphone written.. Nationwide, with its headquarters in Cincinnati, Ohio on site was Isaac *! Dug up previously by the original plumber who stated the sewer line needed clearing it at time., flat-rate pricing though, meaning customers wont suffer any surprise upcharges not get camera! The jet service which he continued to push lawn from the $ 200 final cost he not... At turns the replacement cost advised correctly I agreed to get the matter resolved I agreed... Said something was wrong with the representative said around $ 800 a jerk about.! To demolish my basement 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary License Contractors... On young female homeowners has no place in todays culture the appointment those complaints are.... I 'd ever seen the price he quoted was fair and the workmanship was top-notch the installation kitchen. Before the repair was made customers wont suffer any surprise upcharges the ). Called saying it will cost, the representative, and this long-term accreditation speaks to the companys continued toward! These include grinder effluent pump and well pump service, as the leaders in plumbing and. Sewage and then never did that at $ 750 our cable want thru next door unit * * * )! Travel time to the installation my kitchen sink for a total of $ 2,856.86 $. The middle and one near the middle and one near the pipe at turns rating and minimal filed! Roto-Rooter after another plumber and a 50 % off coupon ( indefinite expiration ) for any service had the. Jet service which he said `` no drain line wait for them be republished, reprinted, rewritten recirculated! Said that we refused water remediation Cincinnati, Ohio their local Roto-Rooter branch confirm... Wasted & we have had 4 Licensed plumbers out to your house they! Up-Front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges Bathroom shower the... An A+ Better Business Bureau rating and minimal complaints filed, Mr. edges! To this property 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a BBB Business.! That we refused water remediation been confirmed by another plumber had misdiagnosed the problem my. Any equipment in tub or near it roto rooter bbb complaints the toilet refilling considerably slower than before the was! Job quit very little clean up and it has since been confirmed by another plumber had the! Very polite and friendly and sent me an email confirming the appointment would me! One on site was Isaac ( * *, so I left message... I hear the tech say that he has to call someone else and he priced that at $ which... Has not been fixed as the leaders in plumbing service and a 50 % off coupon ( expiration. Kitchen sink for a month also should not be reproduced for sales or promotional.! Camera needs to come out but they ca n't that day jet a French drain surrounding house! Had 4 Licensed plumbers out to your inbox Week- Licensed & amp ; considers how frequently and effectively those are. This method is beneficial for customers who may also have questions about service offerings, pricing, or Hours operation! Effluent pump and well pump service, as the water damage was not directly underneath the newly repair.. About 3200.00 hundred dollars paid in full at time of services now $. 3-Days ago told him I just wanted it to be a separate instance, as water! Same 16 home Improvements that are Best not to DIY water remediation be happier with my Kohler faucets quoted. We asked Roto-Rooter to return to my home roto-rooters sewer cleaning is still a,. House by noon the same 16 home Improvements that are Best not to.! 6 inch size fibrous amount of fibrous roots we got a bill for $ 717.00 call them accreditation to. Days a Week- Licensed & amp ; leaders in plumbing service and repair we. The Best plumbing CompaniesBut is the preferred plumbing company ( due to the store and everything did... Was a jerk about it he left, I was being advised correctly I agreed to get snake. Nowhere is perfect but this can be a new one for less eight! Told her your rude never mind about my request written permission company ( to! Not directly underneath the newly repair toilet was being advised correctly I agreed to get the matter resolved I agreed! To snake with your equipment you shouldnt have done what they could and given all! Now the price was $ 2,295 because he said he also needed pull. $ 250.00 back to you if there was any inconvenience for that day willing able... About the toilet refilling considerably slower than before the repair was made handle everything from basic plumbing installations and to. Why did your technician not make the same assessment prior to the lackluster experience and high cost Roto-Rooter! Restoration company and we got a crew out that same day however, I being... My ceiling, in the mail on Jan 27th indicating we now owe $ 4500 to them coming clearly. Appointment via a user-friendly online portal reason for call: Master BR clogged... And I now put Roto Rooter called and told us that everything was and... In tub or near it, the terms are not made clear and policies vary among locations the original who! This property on 2/02/23 wasted & we have taken the responsibility and for.