The CIO ran a pilot with a business unit and operations team for three months to determine whether the final vendor could deliver on its capabilities. Chief Information Officer - CIO: A chief information officer, or CIO, is the company executive responsible for the management, implementation and usability of information and computer technologies . To help technology generate business value, the transformative CIO has to understand business strategy. When the Texas Typographical Association was founded in April, 1838, it invited all printers in the Republic of Texas to join. Truly outstanding CIOs used IT to fundamentally transform the businesses they worked for, as explained in the classic study of "renaissance CIOs" by researchers James Spitze and Judith Lee. Some projects were started and not completed because of delays with the supply chain and having equipment on back order, says Avon Puri, the companys global chief digital officer. Together, they created detailed work plans. Pre-pandemic, the CIO role in digital transformation depended on the following factors: A Deloitte global study done in 2018 found that less than 10% of CIOs were getting the company support they felt they needed to lead digital transformation. Key Takeaways. This is particularly important around cybersecurity. Do you meet or speak with IT employees who are on the front lines at least once a week? You lose it by talking geek speak or focusing on pet projects that have nothing to do with the business mission. Enterprise computing was no longer just for large-scale clerical processing but for gathering and analyzing data to inform business decisions. Even when it comes to the impact on digital transformation, LOB respondents were more apt to acknowledge CIOs this year compared to prior-year surveys. By 1983, only twenty percent of American workers belonged to a union. Top-quartile IT organizations are more likely to have an integrated or fully digital operating model, according to McKinseys 2018 IT strategy survey. Nelson Hale Cruikshank Please try again later. Today, the Union also represents health care workers, truck drivers, manufacturing workers and public employees in the United States and Canada. As of 2018, union density stands at 10.7 percent overall (Bureau of Labor Statistics 2018).Union decline has contributed to growing economic inequality and eroded workers' voice in politics (Farber et al. preparing for next-generation technology services; using the cloud for core business applications; building a digital collaboration culture; and. Take responsibility for initiatives that generate revenue. The CIO was born out of a fundamental dispute within the United States labor movement over whether and how to organize industrial workers. They invest time with functional and business-unit leaders and managers to gain an in-depth understanding of business realities on the ground and go out of their way to develop a nuanced and detailed understanding of customer issues. Broadly speaking, digital transformation is a practice over 80 years old, involving the use of computer-based technologies to improve an organization's performance. It provides news and analysis of, by, and for the labor and democratic movements to our readers across the country and around the world. Lewis continued to denounce the AFLs policies, while the CIO offered organizing support to workers in the rubber industry who went on strike in 1936 and formed the Steel Workers Organizing Committee (SWOC), in defiance of all of the craft divisions that the AFL had required in past organizing efforts. Two solutions have proven effective. Getting good people doesnt matter if you cant keep them. "CIOs nowadays need to be business leaders," is how Suzanne Adnams, a managing vice president at research firm Gartner, summed up the modern CIO role. Samuel Gompers The AFLs opposition to the CIO only increased the stature of the CIO and Lewis personally in the eyes of those industrial workers keen on organizing and disillusioned with the AFL. While finding the right footing has always been a challenge, the need to advance the dual business imperatives on a parallel track was particularly acute this past year, especially after a period of whirlwind digital innovation. These smart devices ushered in the expectation of anytime, anyplace computing, and the irreversible breakdown between work and personal computing -- a culture change CIOs would have to manage. Now, he concurs that IT operational excellence is necessary but not sufficient for CIOs. New technologies have been at the center of trendsfrom mobile-first consumer shopping preferences to the promise of artificial intelligence in critical decision makingthat have reshaped the competitive landscape and disrupted business models. Learn howand get unstoppable. Pay matters, of course, but top people want to go where theyre valued. Unions have generally grown and then been pushed back at various points since the 1880s. Get started by entering your email address below. By the end of 1936, the UE had organized the General Electric plant at Schenectady, N.Y., and went on to organize 358 more local unions with contracts covering over 600,000 workers in 1375 plants. Can I clearly articulate the businesss goals? CIO pickets, Georgia, 1941. Figure 13.1: Union membership as a percentage of total employment, 1930-2015. Eric Arnesen The George Washington University. A call to strengthen IT/business collaboration was also top of mind, referenced by 28% of respondents. Below is a general breakdown of some of the key IT-related C-suite roles beyond the CIO: For as long as there have been CIOs, there's been handwringing over what the role entails and how to fill it successfully. Thomas Reilly Donahue "CIOs helped save many enterprises during the COVID-19 lockdown. They believed the strategic management of information processing by a C-level expert would give the bank a significant competitive advantage. This years research also confirmed CIOs dominant leadership role in defining and spearheading digital innovation. John L. Lewis "If you look at the CIO role today, it is all about relationships, culture, application development and innovation.". became a recurring theme, as the pundit class debated whether the CIO should be replaced by another IT expert like the chief data officer or chief digital officer -- or if, in fact, a business executive should become the enterprise's next czar of technology. All data was collected and up to date as of Sept. 11, 2019. The CIO of a software company established various community-building and knowledge-sharing effortshackathons, dev days, tech spotlights, brown-bag luncheswhere product managers, developers, data engineers, and architects could meet on a weekly basis to share details about their projects and bring up ideas or issues for discussion. The CIO was born out of a fundamental dispute within the U.S. labor movement over how to organize industrial workers. Because theres a clear understanding of the game-changing power of technology, IT is seen as the digital-first innovation leader as long as it remains focused on shared goals and business outcomes. A full technology transformation is not about moving to the cloud or embracing new IT solutions. In 1986, the AFL-CIO created Union Privilege to offer Union Plus benefits to union members and their families. Knowing which technology will help the business remains one of the trickiest aspects of the CIO role. The CIO of a large consumer company made digital and analytics upskilling one of the companys key strategic priorities, launching an enterprise-wide program, in tandem with HRs learning team. Our guide to the CIO's place in the modern enterprise takes stock of this multifaceted role, including its history, its relation to other IT executive positions in the C-suite, its chief challenges and its future prospects. The majority of LOB respondents to the 2022 State of the CIO survey (58%) view the top IT executive as a strategic advisor, proactively seeking their help on identifying business needs, making technology recommendations, and helping sort through provider selections while 21% tap IT leadership as a consulting resource. Sidney Hillman However, despite burgeoning IT budgets, a C-level title and oversight of companywide systems, late 20th-century CIOs were still largely IT operators rather than business executives. Striking workers block a railroad into the Celanese plant in Maryland on November 16, 1936. New executive roles created over the past decade or so include but are not limited to the following: There are key differences between the role of the modern CIO and these newly minted IT executive titles, but confusing similarities as well. Combining the best of union dues payment software, union member communications software, grievance tracking software - all under a single, modern, web-based system. The role of the chief information officer, or CIO, has evolved significantly in recent decades as technology and digital data have become ubiquitous and vital to business success. Joe Richard. Many tech decisions dont get sufficient business scrutiny beyond cost and high-level strategy discussions. Subscribed to {PRACTICE_NAME} email alerts. Whether Lewis always intended to split the AFL over this issue is debatable, but at the outset, the CIO presented itself as only a group of unions within the AFL gathered to support industrial unionism, rather than to oppose the AFL itself. The Taft-Hartley Act of 1947 required union leaders to swear that they were not Communists. Nurturing key partnerships and keeping lines of communication open and flowing with a regular exchange of ideas is crucial to maintaining that alignment, Healy says. When you explain the ramifications of tech decisions, do leaders really understand you? Are the top people in IT really stars in their field? Instead of delivering capabilities that work at an account level with an individual partner, we are looking at how to treat customers across multiple partners and thinking about the everyday digital experience across a suite of products, Healy explains. It also gave them more time to focus on strategy and enabled them to spend less time managing internal computing infrastructure. There Is Power in a Union: The Epic Story of Labor in America. A number of labor leaders, and in particular John L. Lewis of the Mine Workers, came to the conclusion that their own unions would not survive while the great majority of workers in basic industry remained nonunion. Do you have a war room to manage the transformation that can solve problems as well as track progress? Mobile computing also accelerated the development of a slew of new technologies that would become part of the CIO's purview, including IoT, 5G networks and a new IT architecture known as edge computing. Staying razor-focused on business benefits and communicating in a language everyone understands is central to successful IT initiatives, whether the project involves state-of-the-art technology like robotic process automation (RPA) or is a bit more mundane, like upgrading an aging data center. Building on its solid foundation of hybrid cloud, open APIs, and microservices, Synchrony is embracing a product mindset for technology deployment that will transcend multiple retail and commerce partners. In the 1930s, the Congress of Industrial Organizations (CIO) was formed as a result of political differences in the AFL. The CIO attended and actively participated. A Short History of American Labor [Note: This is a mirror site duplicating material appearing on www.unionweb.org.The original text comes from the American Federationist of March 1981] This brief history of more than 100 years of the modem trade union movement in the United States can only touch the high spots of activity and identify the principal trends of a "century of achievement." Top CIOs, therefore, develop diverse career paths so that top talent can advance in their own areas of strengthfor example, by letting a top-notch software engineer advance while continuing to code design software rather than forcing her to manage others in order to succeed. Although nearly 650,000 members had been in those unions, many rejoined the CIO in unions that had been established as alternatives to the ones that it deemed to be communist dominated. But there was little evidence of unionism for another generation - until . Some of the other trends pushing the CIO agenda include the following: Prepare for a CIO interview with these 20 questions, CIO job description: Chief information officer responsibilities. The use of cloud shifted IT investment from a capital expense to an operating expense, dramatically cut the time to provision services to business users, and forced CIOs to deal with a new class of vendors. Do you have a way to accurately measure and track peoples attitudes across the IT department? Washington Area Spark. So, what exactly is a CIO and how do you get to be one? Technology was no longer the exclusive province of IT experts or an add-on for business functions; it was everywhere, it was a normal part of everyday experience and it was changing how business got done. Indeed, creating a culture of transformation is one of the biggest challenges facing the CIO, said George Corbin, speaking at the 2022 MIT Sloan CIO Symposium. Contact. Esther Eggertsen Peterson A call to strengthen IT/business collaboration was also top of mind, referenced by 28% of respondents. At many companies, the project requires a wholesale conversion from an analog to a digital business model, and businesses have little choice but to adapt. "All the successful CIOs I know are deeply technical," said Benjamin Rehberg, managing director and senior partner at Boston Consulting Group. It involves the integration of digital technologies into an organization's products, processes, partnerships and strategies. 1847 New Hampshire enacts first state 10-hour-day law. If the CIO or technology organization isnt regularly talking to commercial or product leadership, that becomes a real hurdle, she says. When he started out as a young CTO in the 1990s, the CIOs he knew were IT operators -- by necessity. Unlike years past, he believes the CIO is well situated to weather a back-to-basics IT deployment cycle without undermining status or ceding any leadership ground. The gray line between business and IT is basically gone, says Jayadev, citing as an example a recent interchange with a third-party consultant who couldnt tell where to direct questions about technology and tools. Unions have a lot of influence over negotiating wages and . Architecting modular platforms needs revamped approaches to hiring in order to get top-flight engineers. 53% of CIOs are being asked to accelerate their digital transformation initiatives (PwC); 60% of execs list digital transformation as the "most critical growth driver in 2022" (PwC); and. The United Mine Workers of America (UMW or UMWA) is a North American labor union best known for representing coal miners. Unlike last year when business strategy took precedence for 67% of respondents, only 60% of 2022 State of the CIO respondents spent time on activities such as driving business innovation, developing strategy, or identifying opportunities for competitive differentiation. Union membership in the United States has shown a steady decline as a proportion of the total labor force (i.e., comprising all employed persons 16 years of age or older). Only 10% of respondents turn to the CIO for the sole purpose of risk assessment. The "father" of Labor Day and May Day whochampioned the need for a national labor federation. Sanders (I-Vt.) and the 10 Democratic members of the Senate Committee on Health, Education, Labor, and Pensions (HELP) last month invited . (Applause.) On average, a worker covered by a union contract earns 10.2% more in wages than a peer with similar education, occupation, and experience in a nonunionized workplace in the same industry (EPI 2021e). Amid the uncertainty, what's clear is that CIOs today must help their companies use technology as a business differentiator. What percentage of technology resources is focused on work that drives business goals versus maintenance? The AFL did include certain industrial unions, such as the United Mine Workers and the Brewery Workers, but the more dogmatic craft unionists still dominated the federation, and used their power to quash drives toward industrial organizing. For years, executives have stressed the need for CIOs to move beyond simply managing IT to leveraging technology to create value for the business. The percentage of unionized workers, however, declined beginning in the 1950s. In most cases weve observed, tech transformations are implemented as a set of disjointed initiatives across IT. Such efforts allow CIOs to build a deep understanding of the business implications of technology, such as customer abandonment because of slow download times on a site or other poor user experiences. For example, the C-suites No. This detailed early planning revealed which systems needed to be upgraded and when. Peoples World traces its lineage to theDaily Worker newspaper, founded by communists, socialists, union members, and other activists in Chicago in 1924. Although its main focus has always been on workers and their rights, the UMW of today also advocates for better roads, schools . In 1933, the number of labor union members was around 3 million, compared to 5 million a decade before. Folk hero and symbol of hope who organized a union of farm workers. As more companies strive to improve operations and enhance the customer experience, CIOs lead the charge to implement automation initiatives that work now, and strategies to ensure future success. The AFL-CIO is the largest union federation in the U.S., made up of 55 national and international unions with 12.5 million members worldwide. The biggest victory for US unions since Labor Day last year wasn't at the negotiating table, on the picket line or in organizing a vote. False. But in helping executives understand the full range of cloud benefitsimproved speed to market, better developer productivity, and improved resiliency and disaster recoveryCIOs can help them see how the cloud can unlock new revenue models and services tied to business priorities. Both the CIO and the AFL grew rapidly during the Great Depression. But that needs to change, especially around the most crucial capabilities. Champion of labor renewal and former AFL-CIO president. CIOs do this by continually reviewing customer-satisfaction reports, regularly monitoring customer-care calls, and participating in user forums to hear direct feedback. Protective labor legislation of the 1930s, such as the Social Security Act, the National Labor Relations Act, and the Fair Labor Standards Act, did not extend to agricultural workers, although 31.8 percent of the African American population in 1940 was employed in agriculture (40.4 percent in the South). The calls. One way to create that kind of environment is to provide engineers with more autonomy by reducing the number of managers and often-bureaucratic processes, such as time-consuming reports and multiple rounds of approval. You ain't labor, you're union. What today's labor radicals can learn from the socialists who helped build the CIO in the 1930s. 2. Gallup reports 71% of Americans say they approve of labor unions, the highest number since 1965.. Non-white workers are playing a key role in all this progress, with the Bureau of Labor . The pandemic radically changed that mindset. the outsourcing of application development grew 50 percent between 2014 and 2018. Apostle of industrial unionism. The program invested in an online learning portal to create personalized online learning experiences based on an employees goals and learning needs. The massive shift to remote work spurred by the COVID-19 lockdowns in 2020 only underscored the vital role CIOs and the IT assets they're responsible for play in the success of today's enterprises. Making matters more complicated, other traditional IT executive roles like CTO and CISO are also evolving as companies strive to understand how to best manage, protect and exploit their potentially most strategic asset -- information. They approach planning as a dynamic process rather than something static, which allows transformation teams to better remove roadblocks and to allocate people and spend when and where they are needed. The digital CIO has arrived, MIT Sloan CIO Symposium, 2016. Copyright 2007 - 2023, TechTarget Almost half of survey respondents (49%) cited increasing cybersecurity protections as the top business initiative driving IT investments, up dramatically from 34% in 2021. In the late 2000s, Liz Shuler joined AFL-CIO, the largest federation of unions in the United States, which works with more than 12.5 million members at 57 unions, including those representing . Amalgamated Clothing Workers of America founder whoinvented trade unionism as we know it today. LOB respondents, who oftentimes are at odds with the CIO perspective of the role, were also firmly in that camp: More than three quarters (78%) expect CIOs elevated status to continue regardless of cyclical shifts in IT focus. In 1953, 32.5% of American workers were union members. "Indeed, 2022 adds the tests of inflation, the back-to-the-office debate and geopolitical turmoil that exacerbates preexisting supply chain issues. The relentless pace of technology innovation and change in recent years has quieted that chatter. Among the 2022 State of the CIO respondents, 46% are advancing efforts to increase operational efficiency compared to only 34% in the prior years survey. Sequoia and WM are in good stead. To understand the remarkable transformation of the CIO's role, it helps to review IT's top job at some of its major inflection points. Following a year in which strike activity surged and public approval of unions reached its highest point in nearly six decades, Sen. Bernie Sanders joined Democratic lawmakers and a lone Republican on Tuesday in reintroducing legislation that would strengthen workers' organizing rights and crack down on corporate union-busting. Songwriter, itinerant laborer, union organizerand martyr. Subordinating tech decisions to customer needs was crucial in allowing the CIO and his team to develop a digital offering that succeeded where it mattered: with consumers. Put simply, it's an organization of people committed to protecting and improving the interests of its members. A CIO is a C-level executive for a reason, they have a vision. Just like the CEO has a big . Committed labor secretary and first woman in a presidential Cabinet position. In the early 1930s, as the nation slid toward the depths of depression, the future of organized labor seemed bleak. The heyday of the mainframe was followed by what's known as the distributed computing era. This priority is now a requirement. Esther Eggertsen Peterson Eloquent and effective advocate for the rights of workers, women and . Findings from our 2018 IT strategy survey reveal that companies with top IT organizations are much more likely than others to have the CIO very involved with shaping the business strategy and agenda, and strong performance on core IT tasks enables faster progress against a companys digital goals. This opened the door for some CIOs and their IT departments to become more deeply involved in business strategy. Defying the American Federation of Labor's commitment to craft unionism, the Committee for Industrial Organization was established in 1935 by leaders of the United Mine Workers and other AFL unions who embraced industrial union organizing strategies. Transformative CIOs dont settle for that kind of interaction, articulating instead how a proposed solution solves the underlying business problem, what alternative approaches exist, and the pros and cons of each. For example, the Harris v. Quinn decision in 2014 signalled that the SCOTUS frowned upon state laws requiring public employees to pay union dues. By. 2 At Synchrony, theres a continued push for modernization and an up-leveling of its cybersecurity posture, but not at the expense of its digital-first roadmap, which is all about transforming the customer experience across channels. In our experience, its been helpful to think about it along three vectors: For IT to become a driver of value, the transformative CIO also needs a new set of skills and capabilities that embody a more expansive role. It also involves infusing technology into every strategy discussion and process throughout the organization. This mutual inspiration goes a long way to explain the astonishingly rapid growth of public sector unions during the civil rights era. These were supplemented by other programs, including in-person training, top management immersion sessions, and the cultivation of an in-house expert network that people could tap on specific topics. This role was particularly important when a retail giant was looking to acquire an analytics company. Value generation, business transformation and customer centricity are cited as top priorities of the job by the CIOs and industry watchers Pratt interviewed, along with IT concerns such as cybersecurity and implementing emerging technologies. 2017). In the mainframe era, IT's top professionals were the specialized programmers, systems operators and analysts hired to operate the massive machines that gave the era its name. Those who favored craft unionism believed the most effective way to represent workers was to defend the advantages they . While the CIO already understood how to build systems to support financial products, he and his team had limited experience in creating new digital products to sell directly to consumers. The head of technology and analytics at a large retail organization set up a talent war room to hire data scientists and engineers. In 1955, the CIO, now much weakened by McCarthyism, rejoined the AFL, forming the new entity known as the American Federation of Labor-Congress of Industrial Organizations (AFL-CIO). Building trusted relationships with the C-suite, line-of-business leaders and even the board of directors became a vital part of the job. Mother Jones The calls came from the same phone number (929-279-5975 . Data processing was centralized and done on IT's timetable. Recent examples include enlisting machine learning to predict purchase order shortages, leveraging RPAto automate a previously manual past due purchase order review process, and employing chatbots to streamline common helpdesk interactions. This reality requires a CIO to first come to terms with the scope of the transformation itself. The evolution of the CIO job from technology expert to a business strategist with deep technical expertise has arguably been more dramatic than any other C-level role transition. Driving a transformation around the three vectors we laid out earlier (reimagining the role of technology, reinventing technology delivery, and future-proofing the foundation) starts with a CIO mind-set that both acknowledges the need for transformative change and commits to a multiyear journey. False. Make the business implications of tech decisions clear. Created by John L. Lewis, it was originally called the Committee for Industrial Organization, but changed its name in 1938 when it broke away from the AFL. They performed deep-dive technical assessments, system and data-platform compatibility reviews, and tests of vendor capabilities. The rivalry for dominance was bitter and sometimes violent.The CIO declared it had formed to encourage the AFL to organize workers in mass production industries along industrial union lines, but it failed to change AFL policy from within. 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