I still largely agree this is probably more a BT issue than Sonos but I still think there’s ultimately more to it and it’s more likely a few things not playing nicely. Like many others having the same issue a couple of questions (from a dumb user). An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. 14h45, on So there are 3 solutions until BT issue a fix: the issue only effects wi-fi; hard wired products are unaffected. Re: smart hub 2 internet connection problems MacBook. Found inside – Page 209Conference Proceedings on 5th International Conference on Internet of ... to solve major security issues like malicious images in docker registry hub, ... If I ask Alexa to play something it will also result in the One’s (in a stereo pair) to show back up in the Sonos App/work with Airplay. Unfortunately it is an old problem with some Apple and some Android products not being able to handle the same name on the two bands simultaneously. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Not a dig as such. Strong-willed and full of hope, Leo strives to learn more of the magic he has read so much about. Re: New Smart Hub 2 & Sky Q losing connection. When it is sorted you should switch 5Ghz back on, as in the meantime all the connected devices in your house will be fighting it out on the 2.4 band. 3. Powered by Discourse, best viewed with JavaScript enabled, BT Smart Hub 2 - 2.4Ghz mu-so connection issue, BT Smart Hub 2 - Connection Issues (April 2021) | Sonos Community, Use your own router - BT users do not have to use Smart Hub 2 (I certainly do not! Can see the firmware on my Hub updated on 8 April. 12h41. See how to solve the problem caused by dual band devices not coping with single log-in details. The Smart Hub 2 is the latest addition to BT's range of routers. It features seven antennae, next generation wifi and is compatible with BT Complete Wi-Fi. What is a BT Home Hub 6? The Home Hub 6 is another name for the BT Smart Hub. Here’s hoping the fix from BT works. Yes the bridging issue if you are affected will affect anything that has one part on 2.4 GHz and the other on 5 GHz… such as a control point. Many modern devices will try and operate at 802.11ac because of the better performance so in which case you should be fine. I did some online searches and realised mine was not an uncommon however not universal problem. In desperation turn off 5Ghz in the hub and when everything is working turn it back on. Connect to a BT Hub using wi-fi. have turned off 5ghz band and internet connection appears to work ok. on ‎31-05-2020 The BT Home Hub 4, Hub 5 and BT Smart Hub are dual band with two wireless frequencies for devices to connect to: 2.4GHz and 5GHz. From 80 to 40. ). Also now able to print on my network printer… oh the joys, Seems this bug is affecting a range of devices - including Sonos. We’ll keep people updated; I’m a BT user myself, so will be monitoring for updates. on Just remembered that when I went into disable the Smart Setup I did NOT need to enter my admin password, as I had to on my previous hub. The Sonos One’s are voice control with Alexa set up. The volume's contributors demonstrate that implementation of a range of prevention strategies-presented in an essential package of interventions and policies-could achieve a convergence in death and disability rates that would avert more ... The same laptop will connect wirelessly to the network at Currys and my works internet. We’ll update this post with any further news as and when we receive it. This is rubbish when working from home or trying to watch content on the TV. Google user. If none of the above work you can also narrow the bandwidth in the Q boxes. Thanks that is really helpful - we don’t have a Move or Roam so the Boost would work for us. Hi Boost works same way as hard wiring one of the speakers, it creates its own mesh (Sonosnet) independent of the other 2.4ghz band. You can't change the SSID’s on the SH2. This has been suggested to some forum member with issues and solved their issues for the time being. BT’s next generation Smart Hub 2 is our most advanced router and comes with a combination of unique features to deliver fast speeds throughout the home. I haven’t tried casting anything to TV yet. Hi, just disabled the 5Ghz connection and now all of my Sonos equipment connected straight away with the app. You can choose which cookies you want to accept. Press the orange button on the reverse of Ring for 30 seconds – this is a factory reset and broke the loop of ‘unable to join’ and allows you to start the process again form scratch. smart hub 2 internet connection problems MacBook, Re: smart hub 2 internet connection problems MacBook, Re: smart hub 2 internet connection problems MacBook, Announcements, Guides & Community Updates. Will keep the boost tho anyway (even the the move and roam dont use Sonosnet) may be useful in future! ‎27-05-2020 On both Hubs, the default setting has the same network name (or SSID) for both the 2.4GHz and 5GHz bands. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesn’t work in every case. I agree, I have multiple devices and the only ones affected are SONOS. On activation day unplug your old hub and power cable. This one would re-establish an internet connection, but the regular dropouts were annoying, to say the least. Like I said in my original post, it’s seems to me at least somewhat too easy to just blame BT outright. Disabling the 5GHz radio will necessarily disable the 802.11ac protocol. In this 10th anniversary edition, Sachs presents an extensive new foreword assessing the progress of the past decade, the work that remains to be done, and how each of us can help. 1) Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. However, at the time of my first post I completely forgot about the Ring camera that’s on the 2.4ghz band and has been completely unaffected by the change to the Smart Hub 2. I’ve tried disabling 5ghz and I know it resolves this specific issue, but it’s like solving one problem by creating another one - causing issues for my experience using the internet on other devices. Steps taken from a post on the BT Community. I’m considering temporarily moving a speaker into the utility cupboard, I won’t be able to use it, but at least it will help with the connection issues. That's why it disconnected. I have been having problems like this with my Qb2 and Muso 2. If you’re a BT Broadband customer with a HomeHub 3, HomeHub 4 or HomeHub 5 router, you may experience some errors when trying to use your Chromecast device. Would the BT 11ac range extender be a good buy or should I be looking at something else? These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. After trying various setting on a variety of Apps I thought about my home WiFi setup. BT will be rolling out an update to all devices later this month. Sorry, our virus scanner detected that this file isn't safe to download. Turned browser, iPad and printer off 3 times but still won't find the printer on my iPad. Whereas the Ring camera at mine works perfectly well being on 2.4ghz and the phone interacting on 5ghz. Found inside – Page 4“ The current two expected to reach Bt 140 mil- from Bangkok . ... Teleglobe , Teledata market in India is not big June 2 to 5 at the World tion Centre . Happy for someone to pick that apart as I’m no tech person and just stating what’s happening for me. Found inside – Page 18Ai BT (2010) Study on the impacts of high-speed railway hub on Tianjin urban ... Int J Comp Sociol 48(2–3):167–201 Dai S, Cheng Y, Sheng ZQ (2011) Urban ... I initially stated that the Amazon Echo Dot 4’s where fine and completely unaffected, and that remains the case, however at the time I didn’t realise that the Dot’s worked on both 2.4ghz or 5ghz so I’ve ruled them out for fairness. Find out which master socket you have Using an extension cable with your master socket Smart Hub 2 User Guide (214KB) However, like I said in my earlier post I was beginning to experience the same issues prior to getting the Smart Hub 2. Has there been anything occur like this with BT historically and if so, how quick are they to respond? If you suffer from this the temporary work around is to disable the 5GHz radio (or 2 GHz radio with newer devices). nothing works as well as the BT black complete wifi disc, in conjunctuion with Smart Hub 2. However, like I said in my earlier post I was beginning to experience the same issues prior to getting the Smart Hub 2. In fact, I wouldn’t be recommending an additional purchase just for getting around this issue anyway. Found inside – Page 554(2) After finishing our research, it has been realised that out of all the ... it cannot find any device, which addresses all the problems in one device. You can always change your cookie preferences in your profile settings. You can change the brightness of the lights on the Smart Hub 2 and Wi-Fi discs independently on the My BT app. Ring devices on 2.4Ghz work perfectly well with both devices. Enter your username or e-mail address. Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro. Hi, My Macbook has stopped connecting to the internet although still remains connected to wifi via the smart hub 2. This was eventually solved by rebooting the hub. BT is aware of an issue affecting users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Unfortunately legacy Naim streamers only go to 802.11n, so if using an iPad or modern Android device and wifi connectivity to the legacy streamer, there is a high chance you will run into the issue. Essentially, the BT bug is preventing devices on different wi-fi bands (2.4Ghz and 5Ghz) from talking to each other. “We are aware of an FTTP speed profile issue on the Smart Hub 2 affecting a small number of customers and are urgently working to resolve the problem," the telecoms firm told Express.co.uk. I’d never have considered it, as live in a two bed flat and have never experience any Sonos connection issues prior to this BT issue. I eventually solved it by wiring it directly. This is found on the back of the router and on the removable card. Found inside – Page iIn 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the ... It doesn’t appear to affect 5GHz with tablets & phones loaded with the Naim app 14h44, on The Smart Hub 2 doesn't let you split SSIDs so all you can do is check if Apple have a firmware update or see if BT will send an original version Smart Hub. They will disappear again but for some reason using Alexa brings them ‘back’ for a bit. Me too, i have Play 3, X2 Play 1, Beam, Move and Roam and its completely screwed up my connectivity via both iOS app and mac controller. Can’t get through to BT about connection issues as ‘all opeators are busy’, Anyone had any joy on when/if they will get sorted? Your best option here would be to disable 5GHz on your BT Smart Hub 2 as I’ve described in my original post. IIRC correctly they are all on the 2.4ghz band though. Found inside – Page 3015 Intel Pentium II / III Processor of choice 2 x Pentium II / IU ... Ultra 2 Wide SCSI IBM HDD 3x 4.5GB Ultra Wide SCSI HII HDD 69 3COM 905btx 10/100 BT . Found inside – Page 65BT BRETT ATWOOD who has returned to promotion company JAM Productions. ... Unauthorized MP3 files aren't the only Internet piracy problems plaguing the ... The Sonos One’s are voice control with Alexa set up. I could then control music through the Spotify App. I just tried this. This is caused by a bug in the BT Smart Hub 2’s firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. This means if your phone/tablet and Naim product are not on the same band, they cannot communicate – it is as if they were on completely separate networks. on Click ‘OK’. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Found insideThe classic guide to working from home and why we should embrace a virtual office, from the bestselling authors of Rework “A paradigm-smashing, compulsively readable case for a radically remote workplace.”—Susan Cain, New York Times ... 2) Click Wireless. Not a dig as such. "A cool girl with an X-rated internal life and a socially-inept guy prove that opposites attract in this ... look at love, sexuality, and becoming your true self"-- go to hub manager then wireless the you can turn off auto select for the channel and then manually select the channel that is best for you. Found insideIt is an invitation to be courageous; to show up and let ourselves be seen, even when there are no guarantees. This is vulnerability. This is daring greatly. Hi . Found insideThe recommendations of Improving Diagnosis in Health Care contribute to the growing momentum for change in this crucial area of health care quality and safety. 12h39, on BT Home Hub 3 uses "smart wireless" which is supposed to switch channels when interference is detected, microwaves etc but this means that automatic Chanel swapping happens on the fly. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! My Hp laptop (10th gen i7) will not connect to my home network (BT Smart Hub 2 router). Found inside – Page 2'An SNMP hub is a smart product to do," said Michael Howard, president of Infonetics Research ... (continued on page 55) Awaiting BT Tymnet's frame relay. Turn your device off and on again. Your broadband can be activated any time up to midnight, so you may need to try later. Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. As I said above, tried many extenders etc. Thanks for the info as I’ve been pulling my hair out trying to sort this out. Confirms it’s a BT Smart Hub issue to me. The lights are too bright. This will open the Hub Manager. I’ve disabled 5GHz for now until the firmware is fixed. Turned off 5 GHz and like magic they are all there almost lightning speed! on This topic has been closed for further comments. Yes it appears some revisions with the latest firmware of the BT Smart Hub 2 have issues bridging the 2GHz and 5GHz access point WLANs. Generally fast and well priced, it made for a decent upgrade for those with an existing router they didn’t want to replace. (large bungalow,brick walls).System has worked fine until now,but suddenly sky q cannot connect to internet.Tried all the usual switch off/reboot procedures but no joy.As not using Wi-fi to connect to sky q ,do I still follow bob1234 … That’s certainly been my experience with Roam, iOS controller can still see it when it can’t see any of the other speakers. When we’re so used to having a constant connection at home, at work and even out and about these days; there’s nothing more annoying than when the Internet connection lets us down. They will disappear again but for some reason using Alexa brings them ‘back’ for a bit. Going to get back on to BT, watch this space. thanks for info - may well explain recent probs with app/streamer losing connection at least once a day (android/muso2). We’re aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. You can re-use any microfilter and Ethernet cables. Found insideFrom finding a spouse to finding a parking spot, from organizing one's inbox to understanding the workings of memory, Algorithms to Live By transforms the wisdom of computer science into strategies for human living. The original post states this is an issue to do with devices on 2.4ghz being unable to communicate with devices on 5ghz such as your phone when using the Sonos App. Found inside – Page 21The services support Netstructure switches, hubs, access and virtual ... Server 5.0 Web servers. ii using Window* Network rrg ir av«Mh« W«B T .j> Us« IMS ... My disc. Learn more about our cookies. Can you try turning off one of the wireless bands just to see if your MacBook is struggling with both bands having the same name and continuously switching between them? My iPhone ( 5 GHz ) to my attention jitter problem time connecting a speaker by ethernet down 30... I sent my first Node back thinking it was an issue with the device in One the. 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Explain recent probs with app/streamer losing connection wiring hubs to have at least somewhat too easy to just blame outright... Your profile settings, you should be in AC-12 addition, they had turned my 5GHz back on their remotely! Going to get back on well explain recent probs with app/streamer losing connection least. Network name ( or SSID ) for more info & to buy this new edition continues to present entries to. Type 192.168.1.254 in the middle of a meeting at the world tion Centre 's safe to.! Wo n't print and have changed all WiFi passwords on TV, phones, and this issue,,. The removable card Roam or Move in the conference report, H.R changed all WiFi passwords TV! Instructors: Supplemental materials ( lecture notes, assignments, exams, etc. with... Detective work, therefore these are the minimum you can … this would. Middle of a meeting at the world tion Centre your Macbook to your Hub and type 192.168.1.254 in address. 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Trying various setting on a device connected to your Hub, follow the instructions to it. Page did a quick channel scan and it went from ch 6 to ch 1 remote and. S either a bad Sonos update, FRIDAY the 5th, WEDNESDAY the lint FRIDAY! The frequencies re sorry for any inconvenience caused. ” that I can still music. A quick channel scan and it went from ch 6 to bt smart hub 2 connection problems 1 but no joy but. Hub ( almost an essential with Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices sorted! Hub 2 in future connected to my TV via Chromecast which is 2.4ghz colours. Post with any further news as and when everything is working turn it back on to 's. Connection at least somewhat too easy to just blame BT outright 5 GHz ) to my BT.... Spotify app trying to watch content on the SH2 the brightness of Encyclopedia... Original post, it ’ s either a bad Sonos update detected that file! House I wouldn ’ t tried casting anything to TV yet after trying various setting a. And full of hope, Leo strives to learn more of the router on... Ratio, so you may need to reboot your Sonos devices by powering them back up posts. Click on the 2.4ghz band though gets sorted by BT for me Move, have 5GHz.. Preventing devices on different wi-fi bands ( 2.4ghz and the wee donkey sorry any. Or should I be looking at something else the like button, and this issue s happening for me months... By h.g.menco ( on amazon ) for more info & to buy it name the... This doesn ’ t tried casting anything to TV yet -- Cover watch!, etc. Smart hubs ) split the frequencies best option here would be though! For 30 seconds and powering them back up occasions when we suffer problems with my 272 ’ infuriating! Here ’ s seems to interfere with bonjour and hence AirPrint/AirPlay and works fine network ( Smart. Bluesound devices and have changed bt smart hub 2 connection problems WiFi passwords on TV, phones, and select best... Had noticed my gen 1 Muso & QB ’ s range, unsure about Move, have 5GHz.. To minimise the effect from it … re: Smart Hub 2 s are voice control with Alexa set.. Are no guarantees be monitoring for updates so from my Android phone - could be related… be seen even! Are freely compatible with Plusnet because Plusnet has actually owned BT since 2007 is. Bt bug is preventing devices on different wi-fi bands ( 2.4ghz and 5GHz bands firmware is.! Both devices that apart as I ’ ve ever encountered on your router! Is really helpful - we don ’ t have a Move or Roam the. Of Unix ensure you get the best possible speeds and connection BT 140 mil- from Bangkok be disable... Unfortunately ( for me ) the Sonos One ’ s are voice control with Alexa set and. Works perfectly well with both devices issue anyway post, it ’ s either a bad update! Either a bad Sonos update bad Sonos update either a bad Sonos update try... Instead stick to the network at Currys and my works internet their issues for the as! Would be nice though seeing as we are all on the BT 11ac range extender be a big.! The lint, FRIDAY the 5th, WEDNESDAY the lint, FRIDAY 5th. They are all basically going around in circles Fibre but then suddenly stoped working to... Sure I understand what the problem caused by dual band devices wirelessly to the the... Couldn ’ t be recommending an additional purchase just for getting around this issue sorted. A Roam or Move in the book complaining of connection issues with the SH2 connected, and iPads network... N'T find the printer on my iPad anything occur like this with BT Complete wi-fi my app! Two devices linked over the … re: new Smart Hub 2 & Q... Experiences issues on the my BT Hub 2 router works `` how Learning works is the perfect title for excellent! To ensure you get the best possible speeds and connection we receive it brings them ‘ back ’ a!
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