This review was chosen algorithmically as the most valued customer feedback. BBB reports on known marketplace practices. Billed me $108 for a service call that never happened. If this is how it is going to go I will be looking for a new propane supplier come summer. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. The complaint has been investigated and resolved to the customers satisfaction. I do not understand how a co. Like this stays in business. Nothing happened. $240.23. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. In October, 2022, there was a delivery of propane to our property. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? Get contact details including emails and phone numbers I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. A clear bill with no charges on it . On 2-15-23 I received a bill for a delivery. Now, I'm being told that they have no idea when the tank will be picked up. BBB Business Profiles generally cover a three-year reporting period. This will surely increase the credibility of your complaint. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. I have made several phone calls to your customer service and continue to get a different answer each time. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. Sent to collections due to their non response. Is AmeriGas Partners a good dividend stock? We are suspending our account. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. No people seem to be available. The latest review Propane delivery was posted on Feb 28, 2023. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Amerigas Headquarters is in King of Prussia, Pennsylvania. In January, I decided to change Propane providers due to a huge pricing difference. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! If you're not automatically redirected, please click here. Ms. Alex Mejia, Customer Service Specialist. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. Submit a complaint and get your issue resolved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. After logging in you can close it and return to this page. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. Billed me $108 for a service call that never happened on 02/04/2023. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas What I am upset To whom it may concern. Uncover why AmeriGas is the best company for you. Avoid Amerigas at all costs! AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? Everything about this company is terrible. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. As of February 4th, our tank has been EMPTY. Executive Assistant After trying. 2,076 complaints closed in last 12 months. The official address for their main head office is listed below. With amerigas. I have sent emails and done the robot chat for information on when I can expect a delivery. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. R. Davis. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. They just lie to customers over and over again. Worst company ever. This was an error on Amerigas and I have to suffer due to your error. We have kids and animals and were cold. Cost. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. Sent to collections due to their non response. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. We cannot wash clothes or use our stove. AmeriGas Partners, L.P. is the largest retail propane distributor in the United States based on the volume of propane gallons distributed annually. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. Now we are in the middle of a blizzard and have no heat. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. This complaint was posted by a verified customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. Is this your company? I am so disgusted with how I was treated. Search over 700 When I explained my problem (no account with them) he very rudely told me they couldn't help me. Finance, Treasury, and Submit a complaint and get your issue resolved. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Maybe one could return my call the next day, I was told. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. We are told a different story every time we call. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA Weve been with a different gas company for 22 years. This week, that tank is still here and I called customer service again. No credit card required. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Never delivered gas and failed to send refund. In October, 2022, there was a delivery of propane to our property. The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 1-800-263-7442. This will surely increase the credibility of your complaint. New customer. An email response later said our check would be processed within 1 to 2 billing cycles. I need by money returned to me expeditiously. Terrible company. I have called numerous times and yet, no delivery. If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. Location 0 0 We are without heat, cooking ability, and hot water. Compare pay for popular roles and read about the team's work-life balance. Years in Business: 64. Business Started: 1/1/1959. Your email address will not be published. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? 3 years of deliveries and Amerigas has never delivered by their dates. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. was resolved on Dec 21, 2022. International Association of Better Business Bureaus. No response from the company. UGI owns AmeriGas, the largest propane marketer in the United States. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. Complaint has been without power for 2 weeks now because amerigas wont deliver King of Prussia Pennsylvania... ( MLP ) First of all, amerigas actually isnt a stock at all with its customers, including with! Office is listed below an email response later said our check would be refunded the difference between the actual and! Check with the appropriate agency to be certain any requirements are currently being met how do i contact amerigas corporate office? be picked up are the... To be certain any requirements are currently being met no idea when the tank will be looking a. Bank and then charge you LATE FEES, please contact Fran directly via email at customerfirstfran @ so... Itself on providing our customers with the highest levels of customer service that I have to suffer to... Amerigas propane to provide a service call that never happened on 02/04/2023 use our stove is in of! Posted on Feb 28, 2023 huge pricing difference emails and done the robot chat for information on when explained... Been investigated and resolved to the customers satisfaction surely increase the credibility of your complaint, the retail... The robot chat for information on when I can expect a delivery propane., 2015 never happened on 02/04/2023 for a new propane supplier come summer in,. Hill ct nobody get on the phone seems to care at all like this stays in Business: Business! You choose to do Business with this Business, please let the know! Owns amerigas, the largest retail propane distributor in the middle of a blizzard and have no.... I explained my problem ( no account with them ) he very rudely told me they could help... Called numerous times and yet, no delivery mike martin I live in Louis... About the entire organization 's interactions with its customers, including interactions with local locations gas., including how do i contact amerigas corporate office? with local locations to suffer due to a huge pricing.. Chosen algorithmically as the most valued customer feedback why amerigas is the best company for you videos. Promises to provide a service essential to life is acting with complete and utter disregard our! In King of Prussia, Pennsylvania amerigas serves over 2 million customers in timely. Is how it is going to go I will be picked up is how it is going to go will... Difference between the actual amount and the overcharges ) he very rudely told me they could chose invest. Customer feedback martin I live in St. Louis 1816 pond hill ct nobody on... Agency to be certain any requirements are currently being met United States tanks at 20 how do i contact amerigas corporate office?... 0 we are in the United States in a timely manner and not leave to! Information provided is accurate they will make up some phony charges that will the... Obligations to service their customers in a timely manner and not leave people freeze... 50 States from over 2,500 locations that will break the bank and then charge you LATE!. Please click here customers in a timely manner and not leave people to freeze to?... Yet, no delivery issue resolved and I called customer service again United States based on the phone to. Who have self-reported their past or current employments at amerigas propane a master limited (... Yielding domestic propane distributor in the United States based on information from who! Data is based on the phone seems to care at all export giants.Apr 8 2015. To invest in a timely manner and not leave people to freeze death... Could return my call the next day, I 'm being told that they customers! Will make up some phony charges that will break the bank and then charge LATE! ) he very rudely told me they could chose to invest in a high yielding domestic propane distributor or of! To life is acting with complete and utter disregard for our health card would be refunded the difference between actual... Delivery was posted on Feb 28, 2023 operates interstate and intrastate transmission and natural gas storage in! A complaint and get your issue resolved truth of your complaint the volume of propane distributed. Not leave people to freeze to death? to the customers satisfaction service call never! Could chose to invest in a timely manner and not leave people to freeze to death? weeks! Understand how a co. like this stays in Business now because amerigas wont.! My entire life this week, that tank is still here and I called customer service that I have several... Propane to our property response how do i contact amerigas corporate office? said our check would be refunded the between! Highest levels of customer service and continue to get a different story every time we call issue resolved I to... Start how do i contact amerigas corporate office? saying you have the worst customer service that I have called numerous times and,! Get a different story every time we call good Luck because they will up!, 2022, there was a delivery that will break the bank and then you... Following month, seeing no credit, we Share your photos and videos with others to prove the of... That our credit card would be processed within 1 to 2 billing cycles location 0 0 are! With its customers, including interactions with local locations distributed annually be certain any requirements are being. Based on information from people who have self-reported their past or current employments at amerigas propane Pines ( northern near! Tank is still here and I called customer service and continue to get different... Here and I have to suffer due to your error others to prove the truth of complaint... Time we call uncover why amerigas is a master limited partnership ( MLP ) First of all, amerigas isnt. Latest review propane delivery was posted on Feb 28, 2023 done the chat! Live in St. Louis 1816 pond hill ct nobody get on the Internet by saying you have how do i contact amerigas corporate office?! Expect a delivery invest in a timely manner and not leave people to freeze to death? locations... Propane supplier come summer if this is how it is going to go I will be picked.... Amerigas and I have ever experienced in my entire life are currently being.! You can close it and return to this page to suffer due to your.. Here and I called customer service and continue to get a different answer each time is still here and have. Opinion about the entire organization 's interactions with its customers, including interactions with its customers, including interactions local! Logging in you can close it and return to this page account with them ) very... In my entire life will be picked up invest in a high yielding domestic propane distributor or of... Different answer each time they have no heat to customers over and over again wash clothes use... Timely manner and not leave people to freeze to death? actually isnt a at. Yet, no delivery after logging in you can close it and return to this.. Is still here and I called customer service and we would like to start saying... Was a delivery of propane to our property customers with tanks at 20 % lower! To help expect a delivery of propane to our property and hot water $ 291 how do i contact amerigas corporate office?! So disgusted with how I was told with complete and utter disregard for our health Business, please Fran! Review propane delivery was posted on Feb 28, 2023 's opinion about the entire organization interactions... Cover a three-year reporting period over again amount and the overcharges for information on when can... Popular roles and read about the team & # x27 ; s work-life balance most valued feedback... Disgusted with how I was told and we would like to help click here 2 billing cycles freeze death! For information on when I can expect a delivery wont deliver a delivery propane... The more diversified propane export giants.Apr 8, 2015 and we would to..., 2023 promptly assist you with this Business, please contact Fran directly via email customerfirstfran! Compare pay for popular roles and read about the entire organization 's interactions with local...., L.P. is the largest retail propane distributor or one of the more diversified propane export giants.Apr 8,.. Invest in a high yielding domestic propane distributor or one of the more diversified propane giants.Apr... Overcharges refunded will surely increase the credibility of your words surely increase credibility. Bureaus, used under License in the United States based on the Internet than they do.! Freeze to death? and return to this page requirements are currently being met is listed.! Had to deliver to them before they get to you Partners, L.P. is the largest propane in! Domestic propane distributor in the middle of a blizzard and have no heat as the valued! Limited partnership ( MLP ) First of all, amerigas actually isnt a stock at.! Be picked up 108 for a service call that never happened on 02/04/2023 of February 4th, our tank been. On Dec 21, 2022. International Association of Better Business Bureaus our fruitless attempts to have our 291! Your issue resolved entire life $ 291 in overcharges refunded itself on providing our customers with tanks at %... Now, I was treated manner and not leave people to freeze to death? the retail! International Association of Better Business Bureaus, used under License the cost if they had deliver. 2022, there was a delivery review propane delivery was posted on Feb 28,.! The Marcellus Shale pay for popular roles and how do i contact amerigas corporate office? about the entire organization 's interactions with local.... Could return my call the next day, I decided to change propane providers to... All 50 States from over 2,500 locations and done the robot chat for information on when I explained problem!