An Autograph Collection All-Inclusive Resort - Adults Only. But despite arriving early we ended up eating our meals in the dark. Our check in was fast. We had to wait but probably only 45 minutes. Where Hollywood meets Bollywood. 2023 Planet Hollywood. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I managed ALL of my own bookings during that time. Great idea for the Resort but poor management and execution. There were limited tubes. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. This is the role youve been waiting for. I booked & paid for the 2 queen bed swim up & thats what I expect. Seems like this place catered to a certain demographic but I wont go deep into that. Service was fast and friendly so no complaints there. Make your reservations days in advance. The food was so so. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. One night we went right at 6 again. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The bartender at shores was better. I could go on and on about how bad this experience was. PH provides a star feeling when you arrive with a red carpet style grand entrance. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Amazing resort, enjoy the staff and the shows. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. If you go early you will have less wait time. Just not sure it was 100% worth it. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Sometimes the waits were long. Welcome. 97% of travelers recommend this experience. Thanks so much to all the Planet Hollywood crew!!! or redistributed. The beach is nice, it feels like home. Live the VIP experience and dance the night away in paradise. All Rights Reserved. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. So we finally left after the last time as it didnt seem like it was going to be fixed. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. We tipped to have extra umbrellas brought to us. We waited in line for Hibachi grill 2x. The beach was beautiful. I will say that it was noticeable. Reserved exclusively for Adult Scene gues. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Ricky at the Customer Service Desk has been very helpful in numerous ways. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Get the cabanas and ask to skip the bottle service. We had mold. complimentary bottles of wine in the room. Legal Statement. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Although depending on the time of day waits for freshly prepared food could be long. Once we didnt get in. We only had help from staff once. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. Take a look at our list of awards and recognitions. This was a daily occurrence. The beach has incredible soft white sand and beautiful turquoise water. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We overlooked the less appealing parts and just enjoyed the weather and time together. Didn't get any contact from her for 24 hours. Our experiences at the restaurants were mostly good. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Bottom line is save your $$ and just tip well to the other employees. Lol! You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. So we finally left after the last time as it didnt seem like it was going to be fixed. We appreciated the location near the pools, the burger bar and the Italian restaurant. Wonderful experience overall. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Claim your listing for free to respond to reviews, update your profile and much more. and our Explore 292 suites, stunning wedding venues, eight . Lilly failed to deliver on every level. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Staff and tourists near the Mexican resort city of Ca Our chef was entertaining and great. Privacy Policy. We are looking for your next visit in the near future. We will take your comments as our main improvement tools. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. Our chef was entertaining and great. The resort has a few different pools, including a lazy river which our group enjoyed very much. Unlock Member Rates! Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Fine and dandy for anyone who actually wanted to wait in that line for that. We did not hear any other noise from the entertainment or from the hallway. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Star Class Producer Suite Swim Out. The sports bar was also good. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. It was windy most days especially on the beach. Cannoli, tiramisu, and panna cotta. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Be sure they will be even more motivated. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Hopefully things will turn around. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. He got us in. Make your grand entrance into the ultimate beachfront vacation, starring you. We stayed in a junior swim up suite with our 5 and 3 year old kids. Quotes displayed in real-time or delayed by at least 15 minutes. Our room was in excellent condition and cleanliness. We hope that we will receive you again soon. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. So sit back, relax and feel like an A-lister. They never did the arcade or trampoline park. We had raw burgers from Shores at lunch one day. Blue Diamond Hotels and Resorts Inc. All rights reserved. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The steak house was really good the first time. Both were stocked daily with water, assorted soda, beer and snacks. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. You have arrived. The porters were great. We also received three. I have been to numerous all-inclusives that serve up the exact same dishes in . Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The subpar parts: Our room was not great. Reserved exclusively for Adult Scene guests. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Tripadvisor performs checks on reviews. The resort was the perfect size with excellent food, pools, activities etc. Here, you can call the shots! The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We are looking forward to your next visit in the near future. It's been very disappointing!! Come and meet the new Guy on the block. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Invite your loved ones to a star-studded, all-ages getaway. The others were hit and miss. 2 of our 3 rooms were close together. Queuing arrangements for lower class guests need to be addressed. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? See more questions & answers about this hotel from the Tripadvisor community. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The staff here have been outstanding. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Let our collection add to yours. Anyway it seems absolutely awful for the families and everyone involved. The beer is always cold and the big event is always on at Overtime Bar & Grill! a FlowRider (see my Instagram video below or through this. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. Nights of revitalizing comfort will get you ready for days in the spotlight. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. The National Guard is also investigating. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Our team checks each review posted on the site disputed by our community as not meeting our. We enjoyed the Lazy River and playing Bingo. We ended up getting that fixed on day 3. Some seaweed. Once we didnt get in. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. The best night for entertainment was the Queen tribute. Top room amenities include a minibar, air conditioning, and an additional bathroom. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). The food is amazing at all restaurants, specialty and buffet. As for being suppressed. The buffet was good. in the morning. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! Dine like a Hollywood A-lister at Star Class Bar & Grill. We are not Star Class and have had no issues getting into them. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Star Class did have some positives having access to private pool area with bar and grill service. Dine and delight in design-forward spaces. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. It seemed to get really busy on the weekend. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. The kids enjoyed the grotto bar. 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