I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. This is the worst company I have EVER used. The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. Then no one shows up. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! 3 years ago I replaced my hot water heater with an on demand system. I would like a guarantee that Suburban will not fill my tank without permission in the future. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I want my account cleared since the bill has been paid. A note of thanks. if (jQuery(".description-form select#product").length > 0) { Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. Their rates sky rocketed in ways I never saw before. Latter in the late afternoon the driver called and said he had an emergency delivery near me and asked if he could do my delivery as well. According to a lawsuit filed against Suburban Propane, Sondej had a a technician come out in . Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? Now they are charging me nearly $400.00 for 80 gal. Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. Desired outcome: Similar stories that I have read here. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) New cases and investigations, settlement deadlines, and news straight to your inbox. She told me $381. Copyright 2023 Suburban Propane | All Rights Reserved. I have asked for some kind of discount, but received none. This will surely increase the credibility of your complaint. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. I am having the same dilemma right now with Suburban propane. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. Feb 28, 2023. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. Propane is a versatile energy source that can be used []. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. for my This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. of propane! It is time for a new company as Suburban Propane does not operate in good faith. }); The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. With nearly 3,200 full-time employees . Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! There has been no response. I am having a lot of trouble with suburban propane. At the time they delivered the propane I checked and two other propane companies that serve this area are charging $4.33 and Before commenting, please review our comment policy. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. A few moments later she came back and said we can do 2.45 a gallon. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. I just received invoice for 4th fill and I am being charged $6.59/gallon. Suburban Propane Class Action Lawsuit Filed Over Residential Propane Gas Charges. Going on the 3rd week I called to see why it's not gone. Truth - is there no propane; no help; going out of business? I am due a refund. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. Now, its $156.00 for the same usage. My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. The suit, brought by Cozen O'Connor, brings subrogation claims on . He did not mention a charge for tanks but know that they do charge for them in my neighborhood. I called the next day and was told that this was the correct amount. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. I recently had my tank filled by Suburban. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. Suburban Propane is charging me $3.74 per gallon, my new provider is charging $1.79 per gallon. I couldnt have said it better myself Jane!! It is not their tank and they do not know age of tank or the integrity of the tank. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. They were making many more deliveries at times I did not plan for. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. Mary - that depends. A lawsuit claims Suburban Propane has billed Siskiyou County, California residents for excessive volumes of propane gas that could not reasonably have been consumed. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. var product = ''; Well, they came again a week ago, and again I said to not add any propane to the tank. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. So we decided to cancel with them and go with a different company. I do not have that money. I would love to get credit for the 30% of the tank of gas we did not use. April 14,2022 I have had Suburban Propane for 25 years. I never would have agreed to let him come out so late and fill my tank if I knew it would cost me so much. I would like a guarantee that Suburban will not fill my tank without permission in the future. Alleged Excessive and Undisclosed Propane Gas Prices. Lies. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. if (localProductDropdown != '') { Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time So rude, over charges like crazy and had no respect for their customers. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I was charged $ 10.339 a gallon. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. This fee varies depending on tank size and region. jQuery(this).addClass('active'); We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! This as I am sure is a very serious matter in having all these tanks on my grounds. Please call us 24/7/365 at 1-800-PROPANE. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. The first I saw of their price was $4.912 per gallon printed on the delivery stub. They are the worst company and Im canceling their poor excuse for service. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. I payed the the amount we owed monthly. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). Lawsuit. Truth - is there no propane; no help; going out of business? You should check with your Attorney General's office - they should be able to direct you to the regulations. Remove tanks and reimbursement for left over gas. Kona Coffee Farmer Class Action Lawsuit Settlement. i was filled up both times and was stuck paying the difference . } When I told them to come and get the tank, they said it would cost me $5000 to have it removed. business YES $10.339 a gallon. This browser does not support PDFs. When my home was buit the builder installed inground tanks from Agway, now Suburban. I paid them over $1 million in commerical account over 19 yrs ago. Thankfully she only used it for cooking and not heat. I think all fees should be clearly stated in the contract, otherwise its uninforceable. 5.95@gal. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. They are the highest priced in the Sonora area. So basically I am stuck. About BigClassAction.com To Whom It May Concern: The Safety Practices & Training Fee does not vary with the volume delivered. One for the pool and one for my house. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. $70 a year to inspect their own tank which takes about 5 minutes. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. Must be a clerical error. As is, I have a fireplace that I can not use because I have your tank. This fee is for reconnecting the customers gas service following a tank lock-off. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . Suburban Propane provides a storage tank for our customers use. home I have recently moved onto a new company for propane. Customer satisfaction since 1928. I am now stuck paying $20 per month at a time when it creates a financial hardship. The furnace was not working due to a part, so was shut down for weeks. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. I am being charged $5.00 per gallon. Jan 28 my 50 gallon propane tank went empty. I am also disabled and on a fixed income, so I do try to budget. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. I suggest others do the same! Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. August is historically the best month to get a tank refilled. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. office and let them know when to pick up the tank. I did pay the rental fee, however. The site is secure. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. How do they rate your propane gallon costs? Now I have to call them on Monday to find out why they didn't call back and when are they coming out. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. Instead of saving money I'm paying more in the end. GIVE THEM BACK THEIR BRICKS when flipping tanks. Years serving our customers and their communities. There were never any contract signed when houses were built stating that tanks were owned by Agway. Skip to content 1-800-776-7263 We're here 24/7/365 Im using the fuel just for my stove they charged me a big price for the credit I had with them..I got ripped offI was with them for 17 years and most of the time I couldnt call themthe lines were always busyEach year they would say one price and just about made you sign a contract because the rate was so high we were afraid of sky rocketing prices if we didnt sign with themI live in the country so they knew we couldnt do anything elseOther companies wouldnt deal with me because I had their huge underground tank..that I thought I paid for..there seems to be no record of that . I do not like paying when I was given no choice. If they do, the liability should be theirs not mine. Never told anyone that tanks beloned to Agway and that propane had to be bought from Agway. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. Desired outcome: Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. We have to pay to have tank dug up in order to get rid of Suburban. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Monday am i called them to tell that i still hadn't received contract. Suburban Propane provides its investors with a Schedule K-1 each year. June 21, 2010, 3:59 pm. When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! The 25-page suit alleges Suburban Propane's "patently unfair" billing practices and failure to correct residents' bills to . Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. What a joke I have to pay them to come and get their tank out of my yard. Thank you, Desired outcome: Customer satisfaction since 1928. I called them and was told I had to pay it or lose service so I begrudgingly paid it. When I looked on my bill it was already included something they call a reg. Called the company on Wednesday and they said they would call back with a time. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. , Share Your Class Action Comments Below. Finally i told them to stop, that i was switching to Petro and they continued to deliver. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. email [protected]@gmail.com That was considered accurate by them. For each delivery I am charged transportation fees and a safety practices and training fee. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. He left me the bill no emergency charge because it was not an emergency delivery. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. I purchased a house with a propane tank from SP. May 19 2010 - by Lucy Campbell. estLng : estLng Re: Bill Dispute Read our Newswire Disclaimer. Monday, February 27, 2023. they emailed the wrong email account for contract. 75 years of expertise and experience in the RV industry . The other companies that service our area charge between $2.19 and $3.57. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. & Charge $90 to pick their tank in labor. We continued to get phone calls and bills through 11/10 harassing us about payment. Suburban propane just banged me for $4.61 a gallon. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. Then something happened. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. I got propane from this company for many years. My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. 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