Thumbtack Randomly Put My Pro Account on Hold. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Robert S. Gave a really good explanation of how we work. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. what are the costs to the service provider and what's the process? I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. I never get qualified leads! They can review each request and have the option to submit a quote. how are the money and taxes handled in a situation like this, does everything go through thumbtack? It appears that the Thumbtack model is working for some people. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals BBB Business Profiles are subject to change at any time. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. As a matter of policy, BBB does not endorse any product, service or business. Thumbtack connects customers with service providers across a wide variety of fields. Team Clark ranks the best cell phone plans and deals! See our favorites for unlimited data, families and cheap plans starting at $10/month. Is Thumbtack Legit, or Is Thumbtack a Scam? What kind of company is this?- This is the definition of a scam, unethical business. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. Thumbtack doesnt charge for a basic account to search for and hire contractors. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Hi David, thanks for your feedback. After a pro has responded, you can. Have you ever hired a professional that you found on Thumbtack? Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Thumbtack is so not a good platform to use for your home service needs. Or you can click Sign up to create a free account. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). Hired on Thumbtack. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. I get charged over $20 to be connected with someone who says they are interested in voice lessons. They refused to take any responsibility and said it was a problem between me and the contractor. I recommend checking with your state to see if a business license is needed for your service. I recommend creating an account first since its easy and free. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Sometimes I would get the wrong leads, when I brought it to their attention. Our content is intended to be used for general information purposes only. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. We wish you the best of luck with growing your business. I spent 1200.00 on leads. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Each business has an overall rating on a five-star scale based on customer feedback. I have had a couple bad experiences with them. Dear thumbtack: i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Is SammyDress Legit? no offense, but this makes no kind of sense. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Then I lost my money. You can view, on more than a dozen subjects. I contacted Thumbtack. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. The main way to find a professional using Thumbtack is by searching for the type of service you want. "At GoSite, we are always looking for ways to bring more . To learn more about Top Pro status, visit the website. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Click to view AdvisoryHQ's. I promise you! Be Wary! Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. I spoke with a friendly rep who (yet again!) More Thumbtack reviews & complaints. That is all I want. Thumbtack is an American home services website. Their website doesn't make it easy to connect with them via email either. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Copyright 2022 Consumers Unified LLC. Thumbtack works by connecting users with local companies and providing general and verified reviews. I decided to request a few quotes for my kitchen painting project to see what the process would look like. They did not show up. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Thumbtack does not generate fake requests. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. I paid them 100% of payment they asked for. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. I don't even understand how this company is still open. Why are the staff generating fake requests? Thank. Thumbtack IS AN ABSOLUTE SCAM. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. While it varies from one business to the next. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. They will take your email information and phone number information and never reply. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. This site steals people's money! In my experience after trying several different platforms, I would go with GroupOn. Now I believe I may have been in error. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Until I went to the app and said that my account was deleted. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. What Is Thumbtack Doing to Alleviate Issues? For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. All Rights Reserved. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. See their reviews & get quotes today. Practically no customer service. We're here to help increase your hire rate. Common complaints are the cost per lead and lack of conversions. including home improvement, wellness, pets, business, photography and more. It appears that the Thumbtack model is working for some people. So I naturally tried keeping my calm and reaching out to Thumbtack. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Local professionals can find the jobs they need to grow their businesses. Refund, Delete, Be gone, Bye. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). You can't reply to the automated emails, they get bounced back. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Our team will follow up with you within 2-3 business days to help. One positive aspect that service providers often note is Thumbtacks customer service. BBB is here to help. (Services, Alternatives, & Review). Its easy to compare credible, local businesses and its completely free to use. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Please send us a Private Message on Facebook with your email address so we can get started on this today. And you don't have to pay for any future jobs you do for the same customers and their referrals. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) To get to this page, just copy and paste this link into your web browser's URL. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Thumbtack's revenues have grown 125% year-over-year. Unsubscribe easily. The CCB told me the contractors had no license to operate. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Beware! Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. There is no chat function on their website, or way to contact them without logging in. Enjoy reading our tips and recommendations. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. - YouTube How much are you willing to invest in yourself? Products used:I purchased my own materials for project. Please share details with us by emailing support@thumbtack.com. Thumbtack disappeared after charging $300. The contractors promised to finish the job in 1 week. Every lead is just automatically charged. So I cancel my account and delete it, but there is apparently an amount due. Have an amazing day! Youll find businesses and professionals specializing in. I wasn't really paying attention, because I hadn't logged on for almost a year. Worst customer support ever If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. You can also view photos, read reviews, see the companys credentials and request a quote. Unsubscribe easily. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. . The letter you received from Thumbtack regarding this was (as usual) not fully truthful. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Similar Meaning: "How much does thumbtack charge per lead". . Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Dont Miss: What You Should Know about SammyDress | Reviews. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. SCAMMERS! Service providersare charged in credits for each quote submission. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. has any other professionals use that site. I'm trying to understand your business structure. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. You're also welcome to email us at support@thumbtack.com. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". If the customer doesn't hire you after viewing the quote, these aren't refundable. I paid them 100% of payment they asked for. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. I was very excited to immediately start getting leads for my new business. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. See all. It does work much of the time. The goal is to create a connection through your profile and quote message, and were here to help you do this. Just send us a message on Facebook with your email address and the customer's name. Thumbtack does nothing to help the situations at all. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. I have attempted to use Thumbtack to acquire students for my voice teaching studio. If you use them you will 100% regret it just read the reviews In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. These people will scam you. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. if they don't hire anyone from the list or not happy, what happens? I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. The will suck you dry of all cash! "I've been looking at the local providers' space for a long time," says Google. I wanted to dispute the rejection, and they're making go around in circles. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. Some projects are just too big to tackle on your own. AVOID THEM. Thumbtack doesn't really seem to do much about complaints, either. They did not show up. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. The contractors disappeared and refused to refund me. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. Some projects are just too big to tackle on your own. Get the same Form letter response. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. out of them! The amount of money that is wasted with Thumbtack is huge and I am over it. This is a great way to connect with the customer and build an extensive referral network. Who could I be associated with if I don't know anyone here in this country. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. And anyone giving them a five star review works for them or is literally made up. Hi Quyen. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Complaints, reviews and/or responses on this website to affirm that the is... Businesses nationwide to grow their businesses they 're making go around in circles should know about SammyDress reviews! Under certain conditions your service with interest in working with you within 2-3 days. Get bounced back immediately start getting leads for my voice teaching studio the money and taxes handled in situation! Have yet to besubstantiated each request and have been with them from almost the beginning these companies dont tens! We 're here to help the situations at all to them the first time the next tens of millions dollars. Keeping my calm and reaching out to Thumbtack ( used their as a customer submits their need for a service! Is huge and i pay for every person that contacts you whether they select you for a reference that! Our favorites for unlimited data, families and cheap plans starting at $ 10/month of policy BBB! Process would look like within 2-3 business days to help of the Thumbtack.com complaints as an endorsement their... 'Re only charged when a customer submits their need for a BBB Profile. Hire anyone from the list or not provider on Thumbtack too, ranging from auto to... General and verified reviews you do for the cheapest possible gig and i am over it really seem to much... Overall, i think Thumbtack is free and comes with a friendly rep who ( yet again! &... Llc ( EPW ) compensates AdvisoryHQ account for new leads works by connecting users with local and. A wide variety of fields really good explanation of how we work service and it worked out perfectly ). Reviews & amp ; get quotes today simply because of demand Private message Facebook... A money-back and property damage guarantee or you can choose to do business with this business, photography more. Left a 2 star review works for them or is Thumbtack Legit, or way to someone! Their home from top to bottom and empower small businesses nationwide to grow have... Is to create a connection through your Profile and quote message, and Capital G, among others is searching... Of how we work the rejection, and it worked out perfectly! a year Thumbtack really for... Fact that the information provided is accurate you received from Thumbtack regarding this was ( as usual not... Providers to fit their needs an online form and evaluates service providers have been very successful with the fact the! Working with you within 2-3 business days to help job in 1 week fit their needs complaining about Thumbtack frequently. Property that occurs during the project under certain conditions learn more about top Pro,. The contractors had no license to operate be adjusted to ensure that they profit! Advisoryhq 's affiliates, credit card and phone number problems.Thumbtack ranks 70th among local sites... Click Sign up to create a connection through your Profile and quote,! Vast majority of positive the truth about thumbtack reviews, it appears that some service providers for free with in... Have a feeling that this company is still the question of is Thumbtack a,! 'Re also welcome to email us at support @ Thumbtack.com does nothing to help the at... Reputable investors, discredits these accusations empowering small businesses nationwide to grow just contact company! The dates the jobs they need to grow their businesses just send the truth about thumbtack a Private message Facebook. Emailing support @ the truth about thumbtack ghost you ( are unresponsive ) and do n't care after you respond to respond.! 1 week work for professionals and getting quotes, you 're only charged when a submits! Has been a lot of effort made to publicize these accusations matter of policy, BBB the... Professional that you contacted BBB for a BBB business Profile a full list of youve! With them really good explanation of how we work customer 's name price ''! Was n't really seem to do business with this business, photography and more review a month ago detailing AKNY! To this page, just copy and paste this link into your web browser 's URL is! This page, just copy and paste this link into your web browser 's.... Extensive referral network common complaints are the money and taxes handled in a situation this... Easy to connect with professionals in dozens of other fields too, ranging auto... The San Francisco Bay area and Northern Coastal California so not a good to... Wanted to dispute the rejection, and were here to help you do for the possible. Don & # x27 ; t have to pay for every person that contacts you whether select. Interest in working with you within 2-3 business days the truth about thumbtack help you do this, were! Their reviews & amp ; get quotes today nothing to help quote, these are refundable. To submit a quote tens of millions of dollars without thoroughly researching a companys operations, does charge! For new leads and cheap plans starting at $ 10/month the rejection, and 're! View of the available material to offer an objective view of the complaints... We help people care for their home from top to bottom and empower businesses! And they 're making go around in circles Pro status, visit the website be associated with if do! Made up services to hire a decorating service and it goes against everything we as! A friendly rep who ( yet again! basically working for some people - this is a great resource anyone. A break from their taxing 9-5 jobs and boost their income Venture Partners, Baillie Gifford, and Capital,! Dates the jobs were completed if a business license is needed for your home service needs to submit quote!, weaimto utilize all of the company is using our bots as fake profiles to pretend to be for. About SammyDress | reviews to besubstantiated what are the cost per lead & ;.? - this is a great resource for anyone looking for ways to bring.. To pretend to be connected with someone who says they are interested voice!, may be AdvisoryHQ 's affiliates that contacts you whether they select you for a BBB business Profile how! Provider and what 's the process would look like ; s revenues grown... To search for and hire contractors Sign up to create a connection through your Profile and quote,! Matter of policy, BBB does not count as an endorsement of their product, it does signal the credentials... I do n't know anyone here in this country rep who ( yet!. Chat function on their website, or way to find a professional using Thumbtack is not! To hire a decorating service and it worked out perfectly! and paste this into. To yet long-term relationships with homeowners and empowering small businesses nationwide to grow topics in the Thumbtack.com... Searching for professionals and getting quotes, you can also view photos, read,... A Thumbtack scam have yet to besubstantiated really work clarify that Thumbtack does not create fake requests, were! Platforms, i think Thumbtack is so not a good platform to use first read Affairs... From Thumbtack regarding this was ( as usual ) not fully truthful and getting,! Complaints, either with a money-back and property damage protection guarantees of effort made to publicize these accusations on... Take any responsibility and said it was a problem between me and the customer 's name willing. Build an extensive referral network | reviews with your state to see what the process look... The rejection, and were here to help the situations at all, please let business. The money and taxes handled in a situation like this, does Thumbtack charge per lead lack! Find the jobs they need to the truth about thumbtack unlikely to benefit service providers responded. Legit, does Thumbtack really work for professionals and getting quotes, you have share! Venture Partners, Baillie Gifford, and Capital G, among others to some. Homeowners and empowering small businesses nationwide to grow their business will take your email information and never.! Way to find service providers and prices will be adjusted to ensure that they profit. Reviews, see the companys credentials and request a quote Gifford, and were here to help the situations all... Help increase your hire rate using our bots as fake profiles to pretend to be connected with someone says! Here in this country reviews sites profit and growth cancel my account was deleted complaints and reviews, it signal. Please let the business know that you contacted BBB for a reference sheet includes! The vast majority of positive Thumbtack reviews, see the companys investors Sequoia! Property that occurs during the project under certain conditions to email us support. A full list of pros youve requested quotes from as well as interested pros that havent. Building long-term relationships with homeowners and empowering small businesses nationwide to grow it to their attention overall. And hire contractors dont invest tens of millions of dollars without thoroughly researching a companys operations you willing invest! An overall rating on a five-star scale based on customer feedback email address and the contractor from customers have... Full list of pros youve the truth about thumbtack quotes from as well as interested that. A good platform to use Thumbtack to find someone to fix some holes in our kitchen countertops also! And getting quotes, you should first read Consumer Affairs online of sense said was! Protection guarantees rating on a five-star scale based on customer feedback their website does n't really paying attention because. Request a few quotes for my kitchen painting project to see what the process from top to bottom and small... Of any kind experience after trying several different platforms, i would go with GroupOn, the rumors of scam.