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I see this as stealing from people who for the most part were innocent victims. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. From . That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. Once this period has passed, you will be refunded after deducting revocation charges. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Redeem your THAI Travel Voucher. To cancel via online follow these steps,1. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Thai Airways now has a cash flow of around 20 billion baht. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. On flights departing from Europe, you may also have a right to compensation (more on this below). Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. A flier can request cancellation through the airlines social media profiles. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. But today theyre averaging 17,554. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. You can now search for the return form on the site. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Several flights on THAIs flight map have been forced to cancel. , I am disappointed to see that TG is still playing with the client refund. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Return trip. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. Thai Airways refunds possible, reorganisation approved. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. We can't and won't accept accountability for their acts. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. Click on the My booking feature in the Manage section.3. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. third When a flight has been canceled by the air carrier, a flyer will be given compensation. This category only includes cookies that ensures basic functionalities and security features of the website. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. By going to the My booking feature, you can quickly revoke a flight without any trouble. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. Thus, based on the method used, the process for requesting reversal differs. Once your flight has been displayed, click on your reservation that needs to be reversed. Didnt receive an activation email? With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. The Thai Airways cancellation policy can be helpful in several situations. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. 9. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. No one arrived. It should be between the revocation and the planes scheduled departure. Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. 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In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. - Passengers that booked their tickets through a travel agency needs to contact them directly. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. THAI Airways. The customer care number of Thai Airways can be reached at (66-2) 356-1111. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. Because of this pandemic, many passengers were unable to board their flights. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Passengers may check your flight status here. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. In January the airline was carrying just 2,092 passengers per day. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Then, you should inform her/him about revocation and the reason associated with it. Firstly open the main website of Thai Airways.2. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. . After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. Well send you an email containing the activation link. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. In this tab, you only need to enter your flight details as asked. It's more the lack of communication . Thai Airways filed for bankruptcy protection in May 2020. expand_more. From that, you will have the My Booking section. 1 Passenger, Premium Economy & Economy. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. This can assist you in determining whether or not your booking has been verified. By accessing the main site, a tourist can obtain a refund from Thai Airways. Thai Airways finally given bankruptcy protection in Sept. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. The case has highlighted the lack of financial protection for those using online agents to book flights only. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Already have an Executive Traveller account? Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! The flights were paid for on a credit card and we were due to depart in August. expand_more. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. In 2019, the airline posted a loss of US$382.2 million. 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Been allowed to restructure its debts to keep using the voucher and TG updated... Loss of US $ 382.2 million of e-Tickets for refundable e-Tickets their travel money-back...

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